Tips and Timesavers
- Choose a primary care provider
- Need care? Call ahead
- Checking in for appointments
- Immunization records
Your UHS primary care provider, or PCP, is a medical doctor, nurse practitioner or physician assistant who’ll be responsible for the majority of your health care while you’re at UMass Amherst. This person will also coordinate care with specialists, or your home practitioner if you so choose. For an appointment, call (413) 577-5101.
Call the Triage Advice Nurse, (413) 577-5229. The nurse will ask questions and help you choose the best course of action – self-care, a clinic appointment, walk-in care or ambulance transportation to a hospital.
If it’s your first time being seen at UHS, stop at Patient Services before going to your appointment. Otherwise, go to the Central Registration area, just past the elevator on the first floor.
If you’re seeing the eye doctor, check in with the Eye Care Services staff on the second floor of UHS; there’s no need to stop at Central Registration.
Save time by printing and completing any necessary UHS forms before your first visit to UHS or the Center for Counseling and Psychological Health (CCPH); be sure to bring the forms with you! You can also print forms for the release of medical records information from our site.
Bring your insurance card and/or pharmacy card with you every time you come to UHS. The pharmacy will collect your insurance plan’s co-payment when you pick up your prescription; you can pay with cash, check, UCard, Visa, MasterCard or Discover.
If your insurance requires primary care provider (PCP) referrals, you must obtain one for care at UHS. When scheduling an appointment, you'll be reminded of this requirement and asked to provide your PCP's name and address. To avoid the need to obtain a referral, consider switching your PCP designation to a UHS provider.
To refill a prescription from the UHS Pharmacy, call (413) 577-5030. Be ready to provide the patient’s name and date of birth, along with the prescription number or the medication name. Refills will be ready for pickup on the next business day. The pharmacy holds prescriptions for up to 14 days after they’ve been ordered, although the exact length of time depends on the medication. It’s always best to pick up prescriptions as soon as possible.
Purchase condoms and dental dams at the UHS Pharmacy; samples are available from your Resident Assistant and at many health programs and events. Make an appointment to talk about contraception with your PCP; call (413) 577-5101. Emergency contraception is available from your UHS provider and at the Pharmacy.
Mail, fax or bring your completed New Student Immunization Form and supporting documents to the New Student Immunization Program (NSIP) as soon as possible after being accepted at UMass Amherst. You must submit information before the end of the add/drop period, or a hold will be placed on your record. Questions? Call the NSIP, (413) 577-5275.