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Using UHS
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Health & Wellness
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Questions? We're here to help.

Call (413) 577-5000

Tips and Timesavers

Choose a primary care provider

Your UHS primary care provider, or PCP, is a medical doctor, nurse practitioner or physician assistant who’ll be responsible for the majority of your health care while you’re at UMass Amherst. This person will also coordinate care with specialists, or your home practitioner if you so choose. For an appointment, call (413) 577-5101.

Need care? Call ahead

Call the Triage Advice Nurse, (413) 577-5229. The nurse will ask questions and help you choose the best course of action – self-care, a clinic appointment, walk-in care or ambulance transportation to a hospital.

Checking in for appointments

If it’s your first time being seen at UHS, stop at Patient Services before going to your appointment. Otherwise, go to the Central Registration area, just past the elevator on the first floor.

If you’re seeing the eye doctor, check in with the Eye Care Services staff on the second floor of UHS; there’s no need to stop at Central Registration.

Paperwork

Save time by printing and completing any necessary UHS forms before your first visit to UHS; be sure to bring the forms with you! You can also print forms for the release of medical records information from our site.

Cards

Bring your insurance card and/or pharmacy card with you every time you come to UHS. The pharmacy will collect your insurance plan’s co-payment when you pick up your prescription; you can pay with cash, check, UCard, Visa, MasterCard or Discover.

Referrals

If your insurance requires primary care provider (PCP) referrals, you must obtain one for care at UHS. When scheduling an appointment, you'll be reminded of this requirement and asked to provide your PCP's name and address. To avoid the need to obtain a referral, consider switching your PCP designation to a UHS provider.

Prescriptions

To refill a prescription from the UHS Pharmacy, call (413) 577-5030. Be ready to provide the patient’s name and date of birth, along with the prescription number or the medication name. Refills will be ready for pickup on the next business day. The pharmacy holds prescriptions for up to 14 days after they’ve been ordered, although the exact length of time depends on the medication. It’s always best to pick up prescriptions as soon as possible.

Contraception

Purchase condoms and dental dams at the UHS Pharmacy; samples are available from your Resident Assistant and at many health programs and events. Emergency contraception is available from your UHS provider and at the UHS Pharmacy.

Immunization records

Mail, fax or bring your completed New Student Immunization Form and supporting documents to the New Student Immunization Program (NSIP) as soon as possible after being accepted at UMass Amherst. You must submit information before the end of the add/drop period, or a hold will be placed on your record. Questions? Call the NSIP, (413) 577-5275.