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Questions? We're here to help.

Call (413) 577-5000

Frequently Asked Questions

What is University Health Services (UHS)?

UHS is UMass Amherst’s fully accredited health center, offering comprehensive care and referrals with a special focus on the needs and concerns of students.

Where is UHS?

In the Central Residential Area, near Franklin Dining Commons. For medical care, come to 150 Infirmary Way.

The main office of the Center for Counseling and Psychological Health (CCPH) is in room 127 of the Hills North building; satellite offices are located in Berkshire House.

Who can use UHS?

UHS serves UMass Amherst students, faculty and staff, along with their spouses, domestic partners and dependents.

The U.S. Fish & Wildlife Department's Region 5 employees are eligible to use UHS, through a cooperative agreement.

Visitors and those on campus for conferences, camps and other events can be seen at UHS on a fee-for-service basis.

When is UHS open?

UHS hours vary throughout the academic year. Check the UHS website's home page for the current schedule.

The Center for Counseling and Psychological Health is open weekdays, 8 a.m. – 5 p.m.

After-hours medical and mental health telephone triage services are available by calling (413) 577-5000.

What should I do in an emergency?

For life-threatening medical emergencies on campus, call 911 for transportation to a hospital.

For mental health emergencies, call (413) 545-2337 weekdays, 8 a.m. – 5 p.m. and ask for the on-call clinician; after hours, on weekends or holidays, call UHS, (413) 577-5000.

I’m sick and don’t know what to do. Is there someone I can call?

Call (413) 577-5229; UHS' Triage Advice Nurse will help you determine the best course of care.

Is there help for mental or emotional problems?

The Center for Counseling and Psychological Health (CCPH) offers crisis intervention and short-term counseling for individuals, couples, families and groups. For information and appointments, call (413) 545-2337.

Do I need an appointment?

For routine medical care, it’s always best to have an appointment; call (413) 577-5101 to make one.

If your illness or injury can't wait for an appointment, call the Triage Advice Nurse for help determining the best course of care.

The Center for Counseling and Psychological Health (CCPH) sees clients by appointment; call (413) 545-2337. If it’s an emergency, ask for the on-call clinician. Emergency services are available 24/7.

Can I just walk in?

Walk-in care is available for minor injuries and illnesses that can't wait for an appointment. People are treated in the order they arrive, unless someone with a very serious condition comes in. Waits of several hours are possible, but tend to be shortest before noon.

Who’ll be taking care of me?

Our team includes board-certified physicians, nurse practitioners, physician assistants, registered nurses, an optometrist and certified medical assistants. Plus, specialists in areas such as acupuncture, obstetrics and gynecology, orthopedics and sports medicine have office hours at UHS.

What else does UHS have?

Our services include an eye care and optical center, radiology, physical therapy, allergy, travel medicine and specialty clinics right here on campus.

What about health insurance?

Massachusetts college students are required to have primary health insurance.

At UMass Amherst, you’re charged a mandatory Student Health Fee. This isn’t insurance, but works together with your primary plan to provide access to UHS, support UHS services and absorb costs insurance doesn’t cover.

Students with five or more credits are automatically be enrolled into and billed for the Student Health Benefit Plan (SHBP). If you’re already covered by other primary insurance, you must waive the SHBP online before the end of the Add/Drop period. Log on to SPIRE and follow the instructions.

Bring your health insurance card with you each time you come to UHS. If you’re covered under your parents’ insurance, ask them for a copy of the card; you’ll receive an ID card if you purchase the SHBP.

Do I need a referral?

Patients insured by a health maintenance organization (HMO) or point-of-service (POS) plan which requires a referral from their primary care provider(PCP) must obtain a referral for care at UHS.

When scheduling an appointment, you'll be reminded of this requirement and asked to provide your PCP's name and address.

To avoid the need to obtain a referral, consider switching your PCP designation to a UHS provider.

Who’ll know I was seen at UHS?

By law, all UHS visits and medical records are confidential. No information can be released, either verbally or in writing, unless you sign a consent form.

UHS bills your primary insurance for services provided. Your insurance company will mail you a document called an Explanation of Benefits. Typically, this does not include treatment details.

Bills for things that aren’t covered by insurance are mailed from UHS. Because this can include sensitive information, make sure the address UHS has on file is where you want such materials sent.

How do I get copies of my medical or immunization records?

Check out the release of information section of this website; you'll find everything you need to know!


Medical Excuses

Students are expected to explain absences directly to their instructors.

If documentation is necessary, patients and staff can obtain a Visit Verification Form from UHS. The form confirms care at UHS; it does not include a diagnosis or other confidential information.

To request a form, call UHS, (413) 577-5101.