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Using UHS
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Call (413) 577-5000

Using UHS

Who can use UHS?

UHS serves UMass Amherst students, faculty and staff, along with their spouses, domestic partners and dependents.

The U.S. Fish & Wildlife Department's Region 5 employees are eligible to use UHS, through a cooperative agreement.

Visitors who become ill or injured can be seen at UHS on a fee-for-service basis.

Choose your care

UHS offers appointments and walk-in care.

Appointments ensure a specific day and time for you to see a provider. Depending on the reason for the visit, appointments are normally scheduled within four days.
To make an appointment, call (413) 577-5101.

Walk-in Care sees patients in order of arrival, but prioritizes those with more serious injury or illness.

When you need Walk-in Care, you can now wait where you're most comfortable. Text “clinic” to (413) 944-8562. You’ll receive a response text with your number and a reminder text when it's almost your turn to be seen.

Although wait times vary, they’re generally shortest before noon.

If you're not sure whether you need to be seen, or have questions, call UHS’ Triage Advice Nurse, (413) 577-5229 during health center hours.

After hours, call UHS’ main number, (413) 577-5000. Calls are forwarded to an independent triage service which will direct you to the best course of care. UHS is informed of the call and will follow up the next business day.

Persons with hearing or speech impairments can access the UHS TTY system by calling (413) 545-5905.

Getting to UHS

UHS is located at 150 Infirmary Way, in the Central Residential Area near Franklin Dining Commons. Click for detailed maps of the UMass Amherst campus.

Free UMass Transit buses make several stops within walking distance of UHS.

The UHS Shuttle offers free rides from residence halls to the main UHS building. Rides can be scheduled until a half hour before UHS’ closing time by calling UMass Transit, (413) 577-7425.

A gated patient parking area is located just beyond the UHS building, on the left side of Thatcher Way, next to the Durfee greenhouses. Parking is free while at the health center; ask for an exit token during your visit.

Referrals

Patients insured by a health maintenance organization or point-of-service plan which requires primary care provider (PCP) referrals must obtain one for care at UHS.

When scheduling an appointment, you'll be reminded of this requirement and asked to provide your PCP's name and address.

To avoid the need to obtain a referral, consider switching your PCP designation to a UHS provider. Call the customer service number on the back of your insurance card and ask about transferring to UHS; you can switch back during the summer, if you prefer. Some plans also make special arrangements to transfer care when students are away from their service area.

Review your insurance plan; if there are limitations, you may want to consider enrolling in the school-sponsored Student Health Benefit Plan.

Insurance

UHS will bill your insurance company for services provided to you.

Before your first visit, download and complete UHS' insurance information form. Return the completed form, along with photocopies of both sides of your insurance card, to UHS' Patient Services department. If you are insured under an HMO or POS plan, you must also provide the name, address and telephone number of your primary care provider.


Emergencies

If you have a life-threatening situation, call 911 for ambulance transportation to a local hospital emergency department.

UHS does not have an emergency department and does not provide transportation.

Call 911 if you experience:

  • heart attack symptoms such as severe chest pain, sweating, and shortness of breath;
  • difficulty breathing;
  • loss of consciousness or seizures; or have
  • possible spinal or neck injury.