Using UHS

Who can use UHS?

• UHS serves UMass Amherst students, faculty and staff, along with their spouses, domestic partners and dependents.
• The U.S. Fish & Wildlife Department's Region 5 employees are eligible to use UHS, through a cooperative agreement.
• Ill or injured visitors can be seen at UHS on a fee-for-service basis.

Appointments and walk-in care  |  Getting to UHS  |  Referrals  |  Insurance

Appointments and Walk-in Care

Advance appointments are best for routine care and minor problems. Call (413) 577-5101. If you have a UHS primary care provider, great! If not, we'll match you with one that meets your needs and preferences.

Same-day appointments get you seen quickly, at a time that's best for you. Call (413) 577-5101. These appointments fill up fast  – call early in the morning. Hours are posted on the home page.

Walk-in care is for problems that can't wait. Just walk in during health center hours, or use our text service and wait where you're most comfortable. Text “clinic” to (413) 944-8562. You’ll receive a response text with your number and a reminder text when it's almost your turn to be seen.

Questions? Need help? Call the Triage Advice Nurse, (413) 577-5229 during health center hours.

Hearing or speech impairments? Access the UHS TTY system; call (413) 545-5905.

Getting to UHS

UHS is at 150 Infirmary Way, in the Central residential area near Franklin Dining Commons. Click for detailed maps of the UMass Amherst campus.

Free UMass Transit buses make several stops within walking distance of UHS. 

The UHS Shuttle offers free rides from residence halls to the main UHS building. Rides can be scheduled until a half hour before UHS’ closing time. Call UMass Transit, (413) 577-7425. 

A gated patient parking area is just beyond UHS, on the left side of Thatcher Way, next to the Durfee greenhouses. Parking is free while at the health center. Take a ticket when you enter the lot. Bring it with you and exchange it for an exit token when you check in at your destination.

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Patients insured by a health maintenance organization or point-of-service plan requiring primary care provider (PCP) referrals must get one for care at UHS. When you make an appointment, you'll be reminded about this requirement and be asked for your PCP's name and address.

To avoid having to get referrals, consider switching your PCP designation to a UHS provider. Call the customer service number on the back of your insurance card and ask about transferring to UHS; you can switch back during the summer, if you prefer. Some plans also make special arrangements to transfer care when students are away from their service area. 

Review your insurance plan; if there are limitations, you may want to consider enrolling in the school-sponsored Student Health Benefit Plan.


UHS will bill your insurance plan for services you receive. Before your first visit, download and complete UHS' insurance information form. Return the completed form, along with photocopies of both sides of your insurance card, to UHS' Patient Services department. If you're insured by a health maintenance organization or point-of-service plan, you must also provide your PCP's name, address and phone number.

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