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Questions? We're here to help.

Call (413) 577-5000

Access to Care

Who can use UHS?

UHS serves UMass Amherst students, faculty and staff, along with their spouses, domestic partners and dependents.

The U.S. Fish & Wildlife Department's Region 5 employees are eligible to use UHS, through a cooperative agreement.

Visitors who become ill or injured can be seen at UHS on a fee-for-service basis.

Triage Advice Nurse

Should you take care of a health problem yourself, make an appointment, come to UHS' walk-in care clinic or go to a hospital emergency department?

Our Triage Advice Nurse will help you choose the best course of care; it's a free service that can save you time!

Call 577-5229 weekdays from 8 a.m. – 4:30 p.m.; after hours, call the UHS main number, 577-5000.

Appointments

Appointments should be made for routine care, including checkups, minor illnesses, women’s health care, contraceptive services, well-baby visits and follow-up care. Call 577-5101.

Walk-in care

Walk-in care is available 24 hours a day, 7 days a week during the school year and 8 a.m. to midnight during the summer and intersession, providing treatment for minor injuries and illnesses.

Waiting times vary, but are usually shortest before noon.


Emergencies


If you have a life-threatening situation, call 911 for ambulance transportation to a local hospital emergency department.

UHS does not have an emergency department and does not provide transportation.

Call 911 if you experience:

  • heart attack symptoms such as severe chest pain, sweating, and shortness of breath;
  • difficulty breathing;
  • loss of consciousness or seizures; or have
  • possible spinal or neck injury.

Asked & Answered


What is UHS? Who needs the SHIP? Where is CADAP?

Decipher the acronyms and get the answers to these questions and more with our FAQs!