Contact UHS

 

In an emergency, call 911.

  • Main Number: (413) 577-5000
  • Appointment Line: (413) 577-5101
  • Same-Day Urgent Care (available during business hours): Join the Walk-In Clinic Virtual Waiting Room
  • Nurse Triage Line (available during business hours): (413) 577-5229
  • After-Hours Health Advice: (413) 577-5000
  • Feedback: uhsfeedback@umass.edu
  • Mail:
    University Health Services
    University of Massachusetts Amherst
    150 Infirmary Way, Amherst, MA 01003-9288
  • Non-Urgent Health Questions: Send a secure message to your UHS provider on the UMass Patient Portal
    • Go to UHS Medical Providers > Messages > Compose.

Insurance & Billing:
 

  • Patient Services/Student Health Benefit Plan (SHBP) - Contact us for SHBP questions, enrollments or waivers, or to verify if UHS accepts your health insurance
    • Office: (413) 577-5192
    • Fax: 413-577-5023
    • Email: patientservices@uhs.umass.edu • Email is not a secure method of communication for sensitive information
  • Patient Accounts/Billing - Contact us with specific insurance/billing questions
    • Office: (413) 577-5256
    • Fax: 413-577-5023
    • Email: uhs-pataccts@umass.edu • Email is not a secure method of communication for sensitive information

Clinics, Specialty Care & Auxiliary Services:
 

  • Acupuncture: (413) 577-6511
  • Allergy Injection Services: (413) 577-5169
  • Center for Counseling and Psychological Health: (413) 545-2337
  • Eye Care Appointments: (413) 577-EYES (3937)
  • Laboratory: (413) 577-5155
  • Optical Services: (413) 577-5007
  • Pharmacy: (413) 577-5030
  • Physical Therapy: (413) 577-5158
  • Public Health: (413) 577-5193; Fax: 413-577-5110
  • Radiology: (413) 577-5157
  • Sexual & Reproductive Health Clinic: (413) 577-6511
  • Travel Clinic: (413) 577-5151

Administration, Health Withdrawals & Medical Records:
 

  • Communications & Patient Experience: (413) 577-5161, sasharivera@umass.edu
  • Medical Withdrawals (Withdrawal from the university for medical reasons): (413) 577-5211; medicaldirector@umass.edu; umass.edu/uhs/accesstocare/withdrawals
  • Medical Records and Release of Information: (413) 577-5114; Fax: 413-577-5440; umass.edu/uhs/accesstocare/releaseofinfo
  • Office of the Director: (413) 577-5211; Fax: 413-577-5117
  • Student Immunization Program: (413) 577-5275; Fax: 413-577-3252; nsip@uhs.umass.edu

Diversity Patient Advocates:

  • Patients with concerns about ethnic or racial discrimination, contact Angela Abraham, OD: 413-577-3937; ababraham@umass.edu
  • Patients with concerns based on gender, gender identity, or sexual orientation, contact Cindy Hildebrand, RN: 413-577-5040; cdugan@uhs.umass.edu