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Call (413) 577-5000

Our Commitment to You

Being your health care provider is a privilege, one all of us at UHS work hard every day to earn.

Our high standards and goals are expressed in UHS’ statement of Mission, Vision and Values, posted here and throughout our building. We seek out and maintain national accreditation, underscoring our commitment to quality and to our patients.

Mission, Vision and Values

Mission
Our mission is to provide and promote a quality comprehensive health care system for the University community.

We value caring, compassion, affordability, diversity and flexibility.

We maintain high ethical standards, while providing a supportive, collaborative and healthy work environment.

Vision
We are a vibrant, dynamic, diverse group of people working for the health of our community; focusing on educating, preventing illness and providing services.

UHS is an effective organization that values, supports and fosters professional growth. We recognize and embrace our unique contribution to our patients, customers and colleagues.

Values
We Serve Others: By serving others with care and compassion, we serve ourselves.

We Honor Diversity: As represented in our work force and community because we understand the richness it adds to our lives.

We Build on Quality: We continuously improve the care and effectiveness of our organization by learning and growing, while maintaining stability and groundedness in our mission.

We Operate as a Team: People are our greatest assets. Our diversity and skills strengthen and energize the organization.

We Do the Right Things for the Right Reasons: Integrity and ethical standards are basic to our activities.

We Honor Confidentiality, Privacy, Personal Dignity and Respect: For staff and those we serve.

We Place Patient and Customer Requirements First: In collaboration with our community we design and adapt programs and services that meet their needs.

We Maintain a High Level of Fiscal and Social Responsibility: In recognition of our unique contribution to our community.


About Accreditation

UHS is proud to be accredited by the Accreditation Association for Ambulatory Health Care (AAAHC).

The AAAHC is the preeminent leader in developing standards which advance quality healthcare in ambulatory settings. Accreditation recognizes UHS' dedication to excellence, as demonstrated through adherence to nationally recognized professional standards.


Reporting a concern

If you have a concern about the care you receive at UHS, let us know! You can:

  • discuss the issue with the individual or department involved;

  • complete a UHS Feedback form and deposit in one of the collection boxes located throughout the health center and at the Center for Counseling and Psychological Health; or

  • contact the Director's office, (413) 577-5211 during business hours.