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Hospitality and Tourism Management

Hospitality and Tourism Management | Courses | Faculty

107 Flint Laboratory

Degree: Bachelor of Science

Contact: Haemoon Oh
Office: 107 Flint
Phone: (413) 545-2535
Email: htm@ht.umass.edu
Website: www.isenberg.umass.edu/htm

Head of Department: Professor Oh. Professors Enghagen, Shea, Warnick, Wilson; Associate Professors Jeong, Lowry, Sheel; Assistant Professor Assaf; Senior Lecturers Flohr, Kinney; Lecturers Andren-Kazunas, Foley, Salame.

The Field

Hospitality and Tourism Management (HTM) is a multidisciplinary field of study with the purpose of preparing people with the expertise, commitment, and skills for management, marketing, and operations positions in the expanding industry that provides food, accommodations, and tourism services to people away from home. As a field of study, Hospitality and Tourism Management is interdisciplinary. It draws upon a wide range of basic disciplines to provide the fundamental knowledge and skills that are required to fulfill the diverse demands placed upon individuals in management positions within the hospitality industry.

Recognizing that the individual educated for today is soon out of date, the academic emphasis of the program is on principles, analytical tools, processes, and systems. These change relatively slowly. However, it is recognized that at least a minimal exposure to the skills and knowledge which make up the present state of the art is necessary to understand the principles. Likewise, it is recognized that the students in the program are composites of many talents, and that in hospitality and tourism, pure academic ability cannot predict professional success. Thus, the program has as a basic objective the presentation of an academic curriculum to develop management capability through interdisciplinary subject exposure, problem identification, basic concepts, decision making, theory, and management application. Because technology is such a vital part of the business world, students are required to maintain an active Office of Information Technologies (OIT) account when accepted into the major. In addition, students are encouraged to develop foreign language skills to better prepare for this increasingly international industry.

The Major

Students majoring in HTM may elect a concentration in Casino Management, Club Management, Lodging Management, Food and Beverage Management (Commercial and Non-Commercial), and Tourism, Convention and Event Management. Detailed information about the program and courses can be found on the HTM website and in the department’s undergraduate handbook.

The increasing popularity of HTM courses and programs has necessitated certain enrollment controls. Students who have an interest in transferring to HTM (either from other units of the university or from other colleges or universities) should contact the HTM Academic Adviser very early in their academic careers to determine their prospects for admission.

A student planning to transfer from within the university should file a complete application accompanied by an essay addressing the student’s reason for wishing to enter the major, learning objectives, and career goals. The student must complete the following three courses with a grade of C or better, though a grade of B or better is preferred, before acceptance into the major: HT-MGT 100; ECON 103 or RES-ECON 102 or ECON 104; and MATH 121 or higher, or STATISTC 111 or 240, or RES-ECON 211 or 212. At the time of application, students must have completed at least one semester at the university, be in good academic standing and have fewer than 70 credits. Satisfactory completion of these conditions, although required, does not guarantee admission into HTM. On-campus applications for admission can be obtained from the department website or the HTM office, Flint 107. Students applying for transfer to HTM from other institutions should apply through the Office of Transfer Affairs.

Students who major in HTM must complete the following required courses:

A. Math/Statistics Requirement

1. The department requires only MATH 121 Linear Methods and Probability but encourages students to take MATH 127 and 128 if they expect to go to graduate school.

2. Statistics Requirement: STATISTC 240 Introduction to Statistics, STATISTC 111 Elementary Statistics, or RES-ECON 211, 212 Introductory Statistics for the Social Sciences.

B. HTM Courses for All Emphasis Areas

100 Introduction to Hospitality and Tourism
150 Food Production Management
240 Hotel Operations
250 Food Service Management
260 Hospitality Personnel Management
298I, 298O Industry Work Experience (0.5 cr. each)
320 Hospitality and Tourism Law
370 Hospitality Managerial Accounting
Plus any four guest lectures: 103, 104, 303, 304, 403, 404 (0.5 cr. each)

C. Outside Courses

ACCOUNTG 221 Introduction to Accounting
ECON 103 Microeconomics or RES-ECON 102 Introduction to Resource Economics
ECON 104 Macroeconomics
FINOPMGT 301 Corporation Finance
MARKETNG 301 Introduction to Marketing
NUTRITN 130 Nutrition
SCH-MGMT 210 Introduction to Business Information Systems
SCH-MGMT 310 Management Communication
SCH-MGMT 390N Hospitality Management Communication

D. Program Required Electives

Casino Management
317 Casino Management
318 Casino Products, Protection and Probability
344 Hotel Management
419 Gaming and Social Policy
Plus any two upper-division HTM courses (6 cr)

Club Management
336 Club Management
355 Menu and Food Production Management
457 Catering and Banquet Management
492W Advanced Club Management
Plus any two upper-division HTM courses (6 cr)

Lodging Management
344 Hotel Management
346 Hotel Systems
355 Menu and Food Production Management
444 Advanced Hotel Mangement
Plus any two upper-division HTM courses (6 cr)

Food and Beverage Management
355 Menu and Food Production Management
356 Beverage Management
455 Critical Issues in the Food Industry
457 Catering and Banquet Management
Plus any two upper-division HTM courses (6 cr)

Tourism, Convention and Event Management
332 Convention Sales Management
334 Event Management
397G Meeting, Convention, and Event Management
433 Tourism Policy and Planning
Plus any two upper-division HTM courses (6 cr)

It is a tenet of HTM that field work experience permits students to draw the links between theory taught in the classroom with practice observed in the field, thus improving their education. As such, the department requires each student to complete two practica of hospitality field work experience totaling 600 hours, 298I, 298O Practicum Work Requirement.

For the Department Honors Program a student must, in addition to meeting these major requirements, maintain a high grade point average and complete specific Department Honors Courses.

Career Opportunities

Graduates apply for employment with restaurants, hotels, casinos, clubs, and contract food services. Opportunities exist in hospital and school food service, casinos, clubs, government food service, resorts, fast food franchises, convention centers, airlines, tour operators, and travel agencies. A wide variety of jobs and career opportunities exist within the field. Recent graduates typically start as trainees or assistant managers in food, lodging, and travel operations and progress to managerial positions as they gain experience. Specialized areas such as hotel sales, marketing, personnel administration, and franchise operations also provide employment for our graduates.

Study Abroad

Students in HTM can spend a semester abroad studying at one of three international institutions: Southern Cross University in Australia, Oxford Brookes University in England or the DCT International Hotel and Business Management School in Switzerland. Students may elect to spend one year in Switzerland in the department’s Learn6/Work6 program to earn two semesters of academic credits in six months, including German language courses, and then to work as a paid intern for another six months in a Swiss hotel or restaurant. The department also frequently offers a summer study abroad program. Students who participate in these activities often pursue international career opportunities and learn essential foreign languages.

Hospitality and Tourism Management | Courses | Faculty