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Ombuds Office
The Ombuds Office was established to assist any member of the University
community in resolving a University-related problem or grievance which
is not being redressed through normal channels. Among the problems the
Ombuds Office handles are interpersonal disputes, academic disputes, administrative
matters, personnel issues, and ethical concerns. Some of the problems
on which the Ombuds Office can offer advice or assistance to students
include course/degree requirements; academic disputes; grading policy
and practice; allegations of academic dishonesty; harassment; delays in
services or decisions; conflicts with instructors, employers, or administrative
offices; and conflicts arising with roommates or co-workers, or in the
classroom. The Ombuds Office can frequently secure needed information
and reasonable outcomes where delay or disagreement is the problem. A
member of the Ombuds staff can function as a neutral intermediary in disputes
and can often facilitate informal settlements where formal procedures
fail. The Ombuds Office can also provide mediation when appropriate.
In addition, the Ombuds Office can answer general questions
about the University or provide referrals to the appropriate person or
agency for further information. Records, contacts and communication are
normally confidential.
Although appointments are not required, it is best to call to arrange a convenient time to meet
with a member of the Ombuds staff. For information, or to arrange an appointment,
please contact Kay Politella, support staff, Room 823, Campus Center,
or telephone 545-0867. The Ombuds Office can also be contacted by e-mail:
ombuds@ombuds.umass.edu
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