Reporting a Lost or Stolen Card

If your card is lost or stolen you should suspend your card immediately!  To suspend your debit account at any time, log in to GET Funds and click on the "I Lost My Card" link under the "Quick Links" menu.  During normal business hours you may also suspend your card over the phone by calling the UCard Office at (413) 545-0197.

If you live in campus housing you must also contact the Housing Card Office at (413) 545-0194 during normal business hours, or (413) 545-0812 outside of normal business hours to suspend your residential door access privileges.

 

How do I get a replacement card?

A replacement card can be obtained if your card is lost or stolen.  To get a replacement, follow the instructions here.

Location & Hours

168 Whitmore Administration Bldg. (Map)
Monday - Friday, 8:30am-5:00pm
(Extended Hours & Holiday Exceptions)

Contact Information

Email: ucard@admin.umass.edu
Telephone: (413) 545-0197
FAX: (413) 577-0644

Mailing Address

UCard Office
P.O. Box 2364
Amherst, MA 01004-2364