Guest Card

What is a Guest Card?

Guest cards are anonymous debit account cards that can be used at any location that accepts the UCard as payment. Guest Cards are reusable, and additional cash deposits can be made to a Guest Card using one of the deposit kiosks noted below.  Guest Cards were designed primarily with visitors or local library users in mind, since these individuals do not have UCards. Students, faculty, and staff should refrain from using Guest Cards, and should use their UCard debit accounts instead.

 

How do I Purchase a Card?

Guest cards can be acquired at any of the five deposit kiosks located in the W.E.B Du Bois Library (main and 5th floors), the Integrated Sciences Library (Lederle Graduate Research Center), the Campus Center Concourse, and the Hampden Convenience Store (Campus Map).

 

Frequently Asked Questions

How is a Guest Card different from a UCard?

Guest Card debit accounts are inferior to UCard debit accounts in several important ways:

  • Guest Cards are anonymous. If you lose or damage your Guest Card, you forfeit any remaining funds on the Guest Card. UCard debit accounts however, are associated with you, so if you damage or lose your UCard, you can get a replacement UCard, and immediately access your UCard debit account with your replacement card (the old card is deleted from the system and can never work again.) You forfeit nothing. Also, if you leave the University, your UCard debit account is closed and so long as you had a closing balance >$10, you receive a full refund. There are no refunds for Guest Cards accounts.
  • Guest Cards have limited deposit options. Guest cards can only accept cash deposits at one of the four VTSes on campus, whereas there are several ways to make a UCard deposit.
  • Guest Cards cannot be suspended. If you lose or misplace your UCard, you can suspend it indefinitely , to prevent anyone else from using it. Guest Cards however, cannot be suspended. So there is no way to prevent someone else from using spending your funds, should they somehow get access to your Guest Card.

What should I do if I find an abandoned Guest Card?

If you find an abandoned Guest Card, you should return it to the UCard Office either in person or via campus mail.

Location & Hours

168 Whitmore Administration Bldg. (Map)
Monday - Friday, 8:30am-5:00pm
(Extended Hours & Holiday Exceptions)

Contact Information

Email: ucard@admin.umass.edu
Telephone: (413) 545-0197
FAX: (413) 577-0644

Mailing Address

UCard Office
P.O. Box 2364
Amherst, MA 01004-2364