Close a Debit Account

There are two ways that a UCard Debit Account can be closed:

  • Automatic Closure: A student's debit account is automatically closed the semester after the student graduates or withdraws from the university (in March for Fall/Winter graduates, in July for Spring graduates, and in October for Summer graduates). There is no fee associated with automatic account closure.
  • Requested Closure: Accounts can also be closed at the request of the cardholder at any time either online or at the UCard office. Please note that there is a $10 fee for closing accounts by request, with the exception of cardholders that have already left the university according to SPIRE.

 

What happens to my remaining balance if I close my account?

A closing balance greater than $10 is refunded in full to the student. A closing balance less than $10 is forfeited.  It typically takes 4-6 weeks before you will see your refund check.

 

I'm ready to close my account.  What now?

To request the UCard Office to close your debit account, you must submit a completed UCard Debit Account closure form.  An online form can be submitted here.  A paper form is also available for download here or in person at the UCard Office.

Location & Hours

168 Whitmore Administration Bldg. (Map)
Monday - Friday, 8:30am-5:00pm
(Extended Hours & Holiday Exceptions)

Contact Information

Email: ucard@admin.umass.edu
Telephone: (413) 545-0197
FAX: (413) 577-0644

Mailing Address

UCard Office
P.O. Box 2364
Amherst, MA 01004-2364