Getting UCards, Temporary Cards, and Using GET My ID (Your UCard Photo on Your Phone)

May 21, 2020

Due the ongoing COVID-19 situation, UCard Office staff continue to work remotely from home, with a staff member coming on campus once a week to issue new and replacement UCards on a "by appointment" basis.  Anyone needing a new or replacment UCard should contact the UCard about scheduling an appointment
 
For those customers that need card-related services while they wait to receive their new or replacement UCard, there are several types of temporary cards that people should be aware of:

  • For door access to non-residential buildings, customers should contact the Faciities and Campus Services at https://www.umass.edu/facilities/requests about getting a temporary door access card.
  • For door acces to residential buildings, customers should contact the appropriate Residential Life Service Desk https://www.umass.edu/living/residence/rsd about getting a temporary door access card.
  • For access to meal plans, customers should contact the Meal Plan Office (mealplan@umass.edu) about getting a temporary meal plan card.

 
To maintain safety and proper social distancing, Dining Services is currently restricting access to dining areas to UMass students and employees only.  To gain entrance to the dining areas, you can either show your UCard, or you can show them your UCard photo via GET My ID in the get app.  Please note that the latter solution should only be used if and while you are waiting to get a replacement UCard.  It is not a long-term solution.
 
Installing and using GET My ID is pretty straightforward:

  1. If you haven't already, install the GET app to your iOS or Android phone (see other announcement on this page about how to do this.)
  2. Login into the GET app
  3. When you've successfully logged in, click on the "Scan Card" link under your photo, to blow up the photo.

Contact the UCard Office at ucard@admin.umass.edu or (413) 545-097 if you run into any difficultes with installing/using GET, or any other ucard-related questions or concerns.
 
Thank you!

GET Funds Update - New Temporary Deposit Site

May 11, 2020

GET Funds continues to be unavailable due to a recently required upgrade.  We sincerely apologize for the inconvience that this has casued.
 
To mitigate this situation, the UCard Office has implemented a different, temporary method for submitting VISA, MC, and Discover deposits:
 
https://quikpayasp.com/umass/commerce_manager/payer.do?orderType=UCARD
 
Please note that this temporary method is somewhat different than GET Funds:

  1. You can only access this deposit method through this link.  You can not use the GET App to access it.
  2. Deposits are made the next day by 10:00 am, not instantly as with GET

 
If you need to make a deposit that goes on instantly, currently your only option is to use the Value Plus kiosk in the basement of the Campus Center (right next to the ATMs) to make cash deposits.  Those will go onto your UCard debit account immediately.
 
Again, we apologize for this problem, and are working to resolve it as soon as possible.  Thank you.
 

UCard Office Status Regarding Corona Virus

March 31, 2020

As a result of recent precautionary decisions made at the state and campus level regarding the COVID-19 virus, the UCard Office, like most of the campus, is closed indefinitely.   The UCard staff is currently providing support remotely during our normal business hours (Monday-Friday, 8:30 am to 5:00 pm)
 
You can contact the ucard office by email at ucard@admin.umass.edu, or leave a voice mail at (413) 545-0197 (option 0), and we will respond as quickly as possible.
 
Thank you for your continued patience as we work through these challenging times.

UCard Debit Plan Refunds

March 27, 2020

The UCard Office is not automatically closing or refunding UCard debit plans as part of the campus refunds.  However, please see the following information about how accounts are closed and refunds issued:
 

  • UCard debit funds roll over from semester to semester and year to year until a student graduates or withdraws from the University.

 

  • Three times a year, the UCard Office automatically closes accounts of students who have graduated or left the university (March, July, and October).  Any balances equal or greater than $10 are refunded in full, while balances under $10 are forfeited.

 

 

  • Due the current Covid-19 situation, the $10 normally associated with manually closing a debit account before the student graduates/leaves the university is being waived.  

 
Please contact the UCard Office at ucard@admin.umass.edu or (413) 545-0197 (option 0) with any questions you may have.
 
Thank you.

 

*UPDATE* THE UCARD OFFICE IS MOVING...but not far!

March 10, 2020

Due to recent events, the UCard Office move has been postponed indefinitely. The UCard Office remains located in Room 168 Whitmore Administration Building.

Download the GET App for your iOS or Android Device

January 13, 2015

If you are using a mobile phone or tablet to access GET, GET will automatically send you to a mobile-friendly version of the web site. 

However if you are using an iOS or Android device, you should download and install the free iOS app or download and install the free Android app for even better performance and ease of use.

To learn more about GET, please see these short movies about How to Deposit Using GET and The GET Experience!

Location & Hours

168 Whitmore Administration Bldg. (Map)
Monday - Friday, 8:30am-5:00pm
(Extended Hours & Holiday Exceptions)

Contact Information

Email: ucard@admin.umass.edu
Telephone: (413) 545-0197
FAX: (413) 577-0644

Mailing Address

UCard Office
P.O. Box 2364
Amherst, MA 01004-2364