A performance review is the annual culmination of regular check-ins and discussions between employees and their supervisors about assigned duties and responsibilities, job performance, and goals for the future. This review process combines written and oral communication to recognize solid performance, successes and achievements, as well as identify opportunities for development and growth.
Throughout the year, an on-going performance communication process is essential for promoting personal success and fostering a collaborative work environment. Regular discussions help supervisors gain insight into their employees' strengths, recognize achievements, and evaluate job progress. The mutual feedback created by these discussions not only aids in the development of professional development and training programs to further expand knowledge and skills, but also creates a reciprocal process and an atmosphere of shared responsibility for the work.
Below are some tools and resources to support SACL supervisors:
Trainings and Professional Development
Custom Performance Management Workshops
Tools for Performance Review Writing
Resources for Supervisors
Wallace, K. (2010). 15 principles for complete customer service. Customer Service Manager.
Forms and Worksheets
If you have questions:
First contact your own manager and/or personnel coordinator in your area. You can also contact Carol Forman in the Office of the Vice Chancellor for Student Affairs and Campus Life at 545-2300. For the Residential Life Human Resources Department, visit their website http://www.housing.umass.edu/hr/index.html