PSC Fee Policy

The Psychological Services Center is a low-fee-for-service clinic.  We provide an alternative for individuals who may not otherwise be able to receive services.  We do not, however, offer a sliding fee scheduled as our fees are very low In comparison to other providers in the community.

CURRENT PSC FEE SCHEDULE

The following fees are in effect for the 2017-2018 academic year (7-1-17 thru 3-6-30-18)

Individual Therapy, 50-min session:      $30

Individual Therapy, 90-min session:      $40

Couples Therapy, 50-min session:         $30

Group Therapy:                                         $15

ADHD Testing:                                           $300

Neuropsychological Testing:                  $600 – OR - $1,200*

WICS for private school admission:       $250

* Annual income less than $85,000 will qualify automatically for the reduced fee of $600.

The PSC reviews the fee schedule at the end of each May for the upcoming academic year, with any changes in the fee schedule set for implementation on September 1st, following the review. Should the review of our fee schedule result in a change of fee for clients, the following policy will apply.  If the change results in a rate reduction for some client services, clients will be billed at the lower rate beginning the September 1st, following the review.  If the change results in an increase in client service related fees, current clients will be notified of the rate increase but will not be charged the increased amount until January 1st, following the review to provide sufficient time to plan accordingly.

FINANCIALLY RESPONSIBLE PERSON

The PSC will ask its clients to identify the person who will take financial responsibility for the charges incurred while receiving services in the PSC.  Normally, the client and the financially responsible person are the same.  However, if our client is a dependent of parent(s) or guardian(s), these individual may be the financially responsible person for the charges being incurred.  During our intake process, the PSC will ask the client to indicate the financially responsible person and will seek permission to contact that individual and confirm their acknowledgement of their responsibility by signing a form to that effect.  The PSC will not begin a course of treatment without determining the financially responsible individual.

METHODS OF PAYMENT

The PSC provides various ways to pay for your session.

  1. Payment may be made in person at the time of your session.  Acceptable forms of payment are cash, checks, and debit or credit cards with the VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS insignias.  We also accept some health reimbursement debit cards provided by an employer as part of an employee’s health insurance benefits.  The acceptability of the health insurance reimbursement cards is dependent upon the issuing entities acceptable vendor policies.
  2. You or the financially responsible person can call the PSC and pay any past due amounts or pay for the current session by phone at 413-545-0041.  Acceptable forms of payment are cash, checks, debit cards or credit cards with the VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS insignias. 
  3. A client or the financially responsible person can call the PSC and prepay any number of sessions.  For example, a full month of session can be paid at the beginning of the month, with the weekly session charges being deducted at the time of service.  Should a client cancel an appointment before the 24-hour window as required by our Fee Policy (please see below), no session charges will be assessed and any remaining amounts would remain a credit on the client account.

The financially responsible person will be able to call the PSC and request a copy of the Statement of Account.  This will be the only document the financially responsible person will have access to.  All other documents in the client file remain confidential and will not be released unless a corresponding Release of Information has been provided by the client.  Parents or guardians of minor children, who by default are the financially responsible party, will have access to the client record as provided for by the laws of the Commonwealth of Massachusetts.

WHAT HAPPENS IF I HAVE A BALANCE ON MY ACCOUNT

Payment is required at the time of service, to be paid prior to the beginning of session.  We do not allow accounts to go into arrears for more than two sessions.  This is for the benefit of the PSC as well as for the client, as we do not wish to contribute to client debt.  As an entity housed within a department of the University of Massachusetts Amherst, payment for our services is required as are any fees assessed by the University.  Should we not received payment for up to two weeks, a client cannot set up further sessions until payment has been made for the outstanding bill, or a clear payment plan has been agreed upon by us to pay the outstanding amount and continue to make on-going payment in full for future sessions.

If a client has been unable to schedule a session for more than 1 month, and has not been in contact with the PSC either through the front office or their therapist, their file may be closed and they will be subject to the PSC waitlist should they wish to return for treatment.

CANCELLED APPOINTMENTS

Appointments that need to be cancelled must be cancelled 24-hours prior to the scheduled time of the appointment.  Appointments not cancelled 24-hours before their start time will be charged the usual and customary session fee.  These charges are counted toward the maximum number of allowed unpaid client sessions.  Please see the Client Balances section below.

RESCHEDULED APPOINTMENTS

Requests to reschedule an appointment should be received at the PSC 24-hours before the expected start of the appointment.  Rescheduling requests within the 24-hour window will be granted at the discretion of the PSC, depending upon clinician availability.  Rescheduled appointments not received before the 24-hour window closes may be subject to the usual and customary session fees.  These charges are counted toward the maximum number of allowed unpaid client sessions.  Please see the Client Balances section below.

NO-SHOW OR CLIENT CANCELLED LATE APPOINTMENTS

Usual and customary charges will be assessed for no-show appointments when the PSC has received no indication that the client is not expecting to attend the session.  Usual and customary fees will also apply when appointments are cancelled within the 24-hours previous to the appointment.  These charges are counted toward the maximum number of allowed unpaid client sessions. Please see the Client Balances section below. 

CLIENT BALANCES

Payment is always required at the time of service, to be paid prior to the beginning of a scheduled session.  The PSC does not allow accounts to go into arrears for more than two sessions.  This is for the benefit of the PSC as well as for the benefit of the client as we do not wish to contribute to the accumulation of large client debts.  As an entity housed within a department of the University of Massachusetts Amherst, payment for our services is required in the same manner as any other fees assessed by the University.  When payment is not received for up to two sessions, subsequent sessions will not be scheduled until payment has been made for the outstanding bill, or until a clear payment plan has been agreed upon both to address the past due amount and to ensure that future payment are made in a timely manner.

FEE EXCEPTIONS

If despite the current level of our fees, you are experiencing a significant financial hardship while receiving services at the PSC we will strive to reach a financially acceptable payment arrangement to aid in this time of hardship.  This PSC fee exception will be a one-time, time-limited decrease in your usual and customary fee.  This fee exception will be effect for 3 months from the date of approval by the Clinic Director.  A single extension of the fee exception is possible, for a 3-month period of time.  The maximum amount of time that a fee will be decreased will not exceed 6 months.  Once the extension time period is complete, there will be no further reductions in your fees.  Fee exceptions are at the discretion of the PSC’s Administration and are not automatically approved.

All fees, including reduced fees, are payable at the time of service and subject to the PSC’s Fee Policy especially as it pertains to cancelled or no-show appointments and appointments cancelled within the 24-hour window before the scheduled time of the appointment.  The PSC Fee Policy is available at www.umass.edu/psc/psc-fee-policy and in paper format in the PSC waiting room.  A copy of our Fee Policy was also provided to you at your Initial Evaluation session.

PAYMENT PLANS FOR CLIENT BALANCES

In an effort to diminish the possible impact of interrupting a course of therapy or assessment due to the existence of a fee balance, the PSC will work with clients to develop a payment plan.  The payment plan will determine an amount in addition to the usual and customary fee that the client and the PSC agree is reasonable, which will be remitted at the same time as the normal usual and customary session fee.  For example, a client may request to pay $10 above and beyond their usual and customary fee to address the past due balance.  The amount of the payment will seek to completely pay off the past due amount within a reasonable amount of time.  Payment plans must be kept up-to-date.  Clients who fail to abide by their payment plans may have services suspended until such time as the balance has been brought current.