open all  close all

• PRS Home
• Instructor Resources
• Why Use PRS?
  • PRS at UMass
  • Pedagogical benefit
• How Do I Get Started?
  • Is Your Computer Ready?
  • Is Your Classroom Ready?
  • Are You Ready?
• How to Use PRS
  • Technology
  • Owl Setup
  • OWL Grading
  • OWL Registration
• Making your Life Easier
  • Sample PRS questions
  • Sample Grading Policies
  • For Your Syllabus
  • OWL Handout (pdf)
  • Standard PRS Handout (pdf)
• PRS and OWL
• PRS and SPARK
• Research
  • Bibliography
  • PRS at other schools
  • PRS handbook
• PRS Blog
• FAQ
• Troubleshooting
• Contacts
• Glossary of PRS terms

Troubleshooting
While PRS is a wonderful tool, it is not foolproof and occasionally things do go wrong. The good news is that many resourceful and determined instructors have been using PRS for years and have found solutions for many of the common problems you may experience.

Common Problems
A few of my students got “Error not sent” messages when they attempted to submit answers.  What should they do?
The first thing a student should try is simply resending their response.  If the message repeats, then the student has probably lost connection with the class.  They should restart their clicker, reconnect to the class, and try again.  If the problem persists, the student may wish to try changing their batteries or sitting closer to the front of the class since there is some possibility it is a problem with their clicker’s signal strength.

I can’t seem to connect to the RF receiver/When I load up PRS it doesn't offer to start my RF class.
The first thing to check is that the receiver is plugged in to your computer and, if the receiver uses an external power source, that it is plugged in.  Also make sure you have correctly installed the drivers.  If you don’t have admin privileges on your machine it may be necessary to get your system administrator to install the drivers for you.  If all this seems good, try restarting the program.  It is important that you plug in the receiver and install the drivers for it before you start the PRS program.  If you start the program first it will not be able to find the receiver and the program will need to be restarted.  If you are still having trouble, it is possible your computer has lost connection with the receiver for some reason so try disconnecting and reconnecting the receiver.

More Help
If your problem is not listed above, there are still more resources for you to try.

If you feel that the problem is an issue with the receivers or the hardware in the room please contact prs-support, Bill Russell or Steve Pielock immediately.
You can also use the resources below for more specific issues:

• eInstruction PRS Help- Select InterWrite PRS help from the Help menu in PRS or view the same information online. You can search for terms or browse the index.
• User Manual- You can download the manual (pdf 5.54 MB) to your computer for further reference or you can contact prs-support for a copy of the manual on CD.
• PRS Blog – The PRS blog is an excellent place to get information and advice from experienced PRS instructors.
• Contacts- If you can't find a solution to your problem in the manual or help pages and no one on the mailing list has been able to help, you may need some more specialized assistance. Please see the contacts page for the appropriate person to assist you.
• Contact eInstruction- eInstruction (formerly InterWrite Learning) is committed to being the leader in interactive classroom technology. If you have a complaint about any of the features (or a wish list) they want to hear about it. Contact them through their technical support page.

You can find additional troubleshooting help on the eInstruction website:
http://www.interwritelearning.com/support/prs/rf/troubleshooting.html