43 North Street
East Windsor, CT 06088
Contract Term: November
1, 2008 through June 30, 2011
Contract Extended: July 1, 2011 through June 30, 2012
Contract Extended: July 1, 2012 through November 30, 2013
Vendor Code: 0000014885
Toll Free Numbers:
UMass Customer Service: 1.888.WBMASON - 1.888.926.2766 Ext. 1860
Web Site - W. B. Mason
Fax No.: 877.721.9160
UMass Contracts Manager:
John O. Martin - 413.545.0361
W.B. Mason Sales
Representative - Judy Balicki - 1.888.WBMASON 1.888.926.2766 Ext. 8057
Note that the University
will not support purchases that are made from any other off-campus vendor for
consumable office supply products. Based on the public bid process that was
conducted to select an office supply house for the University, W. B. Mason is
the vendor of choice for all consumable office supply products, regardless of
the value of the purchase. The extensive bid evaluation that was conducted reflects
that W. B. Mason offers the best overall value for the University's office supply
needs. W. B. Mason will match any price offered by a competitor.
HOW DO I DETERMINE WHAT IT WILL COST?
- Call the UMass W. B.
Mason Customer Service Number - 1 888 WB-MASON - 1.888.926.2766 - Ext. 1570,
Look up pricing on
the WEB - To access our prices on the WEB, you will need
to obtain an internet log-on. Complete the appropriate Internet Access Form
MASON Amherst-sign up and fax it to W. B. Mason at 1.800.262.1622 to the attention of WEB SET-UP. A
W. B. Mason service representative will set up your account and email your
initial password and some reference information. Contact Customer Service
if you have any questions.
Internet ordering is
reserved for Procard users. Orders can also be placed through the eProcurement marketplace.
If you do not yet have
a UMass Procard, please contact the Procard Manager in the Procurement Department
at 545-1748 or firstname.lastname@example.org.
Please note that
the prices printed in the W. B Mason catalog are NOT our contract prices.
HOW DO I OBTAIN A
W. B. MASON CATALOG?
The W. B. Mason catalog
may be obtained by contacting Customer Service at 1-888-WB-MASON (1.888.926.2766)
- Ext. 1570.
I KNOW WHAT I WANT,
BUT I CAN'T FIND IT IN THE W. B. MASON CATALOG:
HOW DO I OPEN AN
INTERNET ACCESS ACCOUNT WITH W. B. MASON?
HOW DO I PLACE AN
ORDER WITH W. B. MASON?
Order off the WEB using
your Procard at http://www.wbmason.com/.
If you need to set up an internet access account, follow the steps outlined
above. Remember if you do not log-in with a UMass account, you will not have access to the reduced contract pricing and tax exempt status.
HOW LONG WILL IT
TAKE TO RECEIVE MY ORDER FROM W. B. MASON?
Orders for in-stock
items that are placed with W. B. Mason by 5 p.m. EST, Monday through Friday,
will be delivered the next business day.
W. B. Mason will contact
you if an item has been discontinued or temporarily unavailable and offer
a suggested replacement at the same cost as the item ordered.
HOW ARE RETURNS HANDLED WITH W. B. MASON?
*Exception - W. B. Mason can not accept returns on Special Order items; items that have been ordered directly from the manufacturer.