UNIVERSITY CONTRACT - MISCELLANEOUS OFFICE SUPPLIES

PRIME VENDOR:

43 North Street East Windsor, CT 06088

Contract - UA09-JM-2781 Term: November 1, 2008 through June 30, 2011

Vendor Code: 000014885

Toll Free Numbers: UMass Customer Service: 1-888-WB-MASON (1-888-926-2766) Ext. 1860

WB MASON Web Site - W. B. Mason

Fax No.: 1 877-721-9160

UMass Contracts Manager: John O. Martin - 545-0361

UMass Procard Manager: Holly Lankowski - 545-1748

W.B. Mason Sales Representative - Judy Balicki - 1-888-WB-MASON (1-888-926-2766) Ext. 8057

Note that the University will not support purchases that are made from any other off-campus vendor for consumable office supply products. Based on the public bid process that was conducted to select an office supply house for the University, W. B. Mason is the vendor of choice for all consumable office supply products, regardless of the value of the purchase. The extensive bid evaluation that was conducted reflects that W. B. Mason offers the best overall value for the University's office supply needs. W. B. Mason will match any price offered by a competitor.

HOW DO I DETERMINE WHAT IT WILL COST?

• Call the UMass W. B. Mason Customer Service Number - 1 888 WB-MASON (1-888-926-2766) - Ext. 1570,

  OR,

• Look up pricing on the WEB - To access our prices on the WEB, you will need to obtain an internet log-on. Complete the appropriate Internet Access Form at WB MASON Amherst-sign up and fax it to W. B. Mason at 1-800-262-1622 to the attention of Lindsey Hebler. A W. B. Mason service representative will set up your account and email your initial password and some reference information. Contact Customer Service if you have any questions.

  Internet ordering is reserved for Procard users. Orders can also be placed through the eProcurement marketplace.

  If you do not yet have a UMass Procard, please contact the Procard Manager in the Procurement Department at 545-1748 or lankowski@admin.umass.edu.

• Please note that the prices printed in the W. B Mason catalog are NOT our contract prices.

HOW DO I OBTAIN A W. B. MASON CATALOG?

• The W. B. Mason catalog may be obtained by contacting Customer Service at 1-888-WB-MASON (1-888-926-2766) - Ext. 1570.

I KNOW WHAT I WANT, BUT I CAN'T FIND IT IN THE W. B. MASON CATALOG:

• Call the W. B. Mason UMass Customer Service number at 1-888-WB-MASON (1-888-926-2766) - Ext. 1570 and the Customer Service Representative will be happy to assist you.

HOW DO I OPEN AN INTERNET ACCESS ACCOUNT WITH W. B. MASON?

• Complete the appropriate Internet Access Form at WB MASON Amherst-sign up.xls and fax it to W. B. Mason at 1-800-262-1622 to the attention of Lindsey Hebler. A W. B. Mason service representative will set up your account and email your initial password and some reference information. Contact Customer Service if you have any questions. Internet ordering is reserved for Procard users.

HOW DO I PLACE AN ORDER WITH W. B. MASON?

• Order off the WEB using your Procard at http://www.wbmason.com/. If you need to set up an internet access account, follow the steps outlined above. Remember if you do not log-in with a UMass account, you will not have access to the reduced contract pricing and tax exempt status.

• Call the UMass W. B. Mason Customer Service Number - 1 888 WB-MASON (1-888-926-2766) - Ext. 1570.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER FROM W. B. MASON?

• Orders for in-stock items that are placed with W. B. Mason by 5 p.m. EST, Monday through Friday, will be delivered the next business day.

• W. B. Mason will contact you if an item has been discontinued or temporarily unavailable and offer a suggested replacement at the same cost as the item ordered.

HOW ARE RETURNS HANDLED WITH W. B. MASON?

• Returns may be made within 30 days of delivery. Items must be in the original packaging*.

• To process:

  • Call W. B. Mason Customer Service at 1-888-926-2766 - Ext. 1570.
  • Provide the order number and item information for the merchandise you need to return.
  • Hold the item until the driver requests the return and has the applicable return paperwork.
  • Make sure to keep a copy of the return paperwork for your records.
• PLEASE DO NOT GIVE ANY ITEM TO THE W. B. MASON DRIVER WITHOUT FOLLOWING THE ABOVE PROCESS
• Credit will be processed and applied to your account within 14 days.

*Exception - W. B. Mason can not accept returns on Special Order items; items that have been ordered directly from the manufacturer.