Procurement & Campus Services
APPLE COMPUTERS
Apple recognizes two contracts for the purchase of Apple products at the Amherst Campus:
- MHEC Contract MC11-F05 - for orders placed directly to Apple
- Campus Contract 12806 – for orders placed through the University Store (Follett)
The pricing, warranty, and contract terms are the same, regardless of the contract used.
If you choose to order directly from Apple, obtain a quote from the Apple website (see MHEC Contract, below). The quote must contain the order number assigned by Apple through the website. Process a requisition to Apple with the quote number through the Procurement Department and a purchase order will be sent to the vendor. The product will be delivered to the department. Please note that for institutional purchases, Apple only permits the return of unopened products due to an Apple shipping or order processing error and that all other sales are final. Please see Apple's Return Policies for further details.
To place an order through the Store, obtain a quote from the Store (see Campus 12806, below). Process a requisition to Follett with the quote number through the Procurement Department and a purchase order will be sent to the Store. You may discuss your delivery options with the Store. Note that the return of unused products, products that are defective, or products damaged in transit, can be made through the University Store, provided the product is returned to the Store within ten (10) days after delivery.
For service and repairs for all Apple orders, regardless of the vendor or contract, OIT maintains the Apple Authorized Service Center with Apple Certified Technicians on site. Please call OIT Hardware Support at 545-2036 for assistance with warranty, or out of warranty Apple hardware. You may also visit the OIT Hardware Support website at http://www.oit.umass.edu/hardware/computer-maintenance-repair-services for more information. Please note that any individual also may choose to ship equipment directly back to Apple for Warranty Repairs.
The University’s Apple Contract 12806 is managed by OIT. Free software is available through OIT.
Visit their site at http://www.oit.umass.edu/software for additional information.
See vendors, below:
MHEC - MC11-F05 APPLE |
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Apple, Inc. Institutional Purchases: Access Pricing thru USave Contract Identifier: MHEC-MC11-F05 APPLE (Select in the Contracts drop-down in the Financials Purchasing System, Define Requisition page.) Please supply your email address to Apple in a comment for order confirmation and order tracking purposes. |
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NOTE: You must register with Apple to gain access to the Apple price lists. Follow the instructions (“Step by Step Registration”) at the USave link, above. |
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| Other helpful Apple links: | ||
| To obtain assistance with the Apple registration process, email | education.store@apple.com | |
| For post sales support issues, order status, etc., contact the Apple Online Store Support Team | 800-800-2775 OR email SSONEHiED@apple.com |
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| Contacts: | Primary: | Jennifer Sales |
| Secondary: | Robert Tousignant |
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| Vendor Code: |
0000039594 |
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| FOB: |
Destination |
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Campus Contract 12806 |
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University Store - Follett Higher Education Group |
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Contacts: |
Primary: |
Nicholas Belanger |
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Secondary: |
Ken Kahler |
Telephone/Fax: |
413-577-6655 – Computer Department – Telephone |
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Vendor Code: |
0000044970 |
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FOB: |
Destination |
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