Welcome to the Physical Plant
The Physical Plant is responsible for the custodial, grounds, utilities, and building maintenance for nearly 6 million square feet of administrative, academic, and recreational space at our Amherst campus. We are a complex organization that operates successfully through the diligent efforts of our highly motivated and dedicated personnel.
I believe in the power of enthusiastic people, and I am excited about the organizational changes we've been undergoing. I openly encourage communication, and believe that the best evaluation of our service comes directly from our customers.
We fully intend to stay focused on our mission and vision, all the while knowing that our most important product is service, our intended goal is customer satisfaction. We will continue to develop partnerships with our customers, and make a renewed commitment to do the best job possible with the resources we possess.
Our vision is both lofty and challenging, and it will continue to guide us as we develop even further into a more responsive, customer focused Physical Plant organization. I hope you come to share this vision with all of us at Physical Plant.
Director, Physical Plant Division
Mr. Raymond Jackson has been selected as the Director, Physical Plant. Ray served as the Interim Director from Feb 2013 through August 2013, and has been with the University since 1997 when he was hired as the Power Plant Manager. For the past 17 years, Ray has held progressively more responsible positions within the Physical Plant that have included Assistant Director Utilities for the past 11 years.
Previously, Ray worked as a Shift Supervisor with Fluor for 5 years, and was an Engineering Officer with the United States Navy for 5 years stationed aboard the USS Berkley DDG-15 out of San Diego, CA.
Ray holds a BS in Marine Engineering from the Maine Maritime Academy, an MBA from UMass Amherst and is registered in the Commonwealth of Massachusetts as a First Class Engineer and 3I Waste Water Operator.