University of Massachusetts Amherst

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Computing & Technology at UMass Amherst

UMass Amherst Information Technology (IT) develops, maintains, and supports computing and communications services that help students meet their technology needs. We hope the information provided below answers some of your questions about technology on campus.

IT Services at a Glance

Students have a rich array of technology services at their disposal, including:

  • Technology-advanced learning spaces, including team-based learning classrooms and flexible classrooms equipped with modern instructional technology
  • Wireless Internet access in residence halls, many campus locations, and over 12,000 locations worldwide through the eduroam wireless network
  • Virtual bookstore featuring expedited shipping for purchasing textbooks and other course materials at discount prices (via Amazon)
  • The university’s online information system (SPIRE) to register for classes, view grades, sign up for on-campus housing, and manage university finances
  • Online communication, storage, and collaboration tools, including email, with Google Apps at UMass Amherst
  • A variety of learning tools, including Moodle and OWL web-based learning systems
  • Public Windows and Macintosh computers and kiosks across campus
  • Remote printing service that enables students to print from their computer anywhere on campus to central printers in the Learning Commons
  • Computing repairs and consulting
  • Technology support online, in person, and over the phone
  • And much more…

Where can students get help with technology?

IT User Services provides computing help in person, over the phone, or online chat Monday through Friday, 8:30 a.m. to 4:45 p.m. Students can also use the IT Web site (www.it.umass.edu) to fill out an online help request form or browse our guides, tutorials, and self-help documentation.

What kind of computers should students bring to campus?

Students are not required to own a computer, but many students choose to bring their own. Public computers are available in multiple campus locations, including the Learning Commons. Before bringing a computer to campus, check our guidelines for the computer configurations that work best in the UMass Amherst computing environment.

www.it.umass.edu/hardware

Do students get any computing discounts?

Students can take advantage of:

  • Free and low-cost software, including discounts on Microsoft and Adobe products, free anti-virus software, and more. Restrictions apply.
  • Discounts on desktops, laptops, and peripherals through the U$ave program.
  • Discounts on cell phones, plans, and accessories from major cellular retailers.www.it.umass.edu/discounts

What do students need to know about copyright infringement?

Every year, the University receives over 1,000 copyright violation notices. Each carries the potential for fines, University sanctions, even criminal charges. Out-of-court settlements, typically paid by students’ families, can be as high as $7,000. We strongly recommend that students stay informed about copyright issues. www.it.umass.edu/copyright

What can students do to protect their computers and personal information?

The most important steps students can take to protect their computer and identity are:

  1. Keep software and operating system of their computer, tablet, and mobile device updated.
  2. Use anti-virus software.
  3. Change all passwords every semester.
  4. Avoid posting personal details on social networking sites or elsewhere on the web.
  5. Discard emails requesting sensitive personal information. Any reputable institution, including the university, will never ask for sensitive personal information via email. www.it.umass.edu/security

Contact info:

UMass Amherst Information Technology
IT User Services staff are available for telephone, email, online chat, and walk-in help.
IT Help Center
413-545-9400 | 413-545-TECH (413-545-8324)
it@umass.edu
A109 Lederle Graduate Research Center Lowrise

8:30 a.m. -- 4:45 p.m., Monday - Friday

www.it.umass.edu