What We Do/Don't Do

The Ombuds Office offers a variety of services, including policy clarification, conflict coaching, and referrals. See our Ombuds Office Services [pdf] handout for more information.

We do:

  • Listen to your concerns and questions without judgment
  • Help you identify underlying issues
  • Work with you to identify and explore strategies and next steps
  • Discuss resolution options
  • Provide you with an impartial perspective
  • Help you prepare for difficult conversations
  • Help open avenues of communication
  • Suggest resources and make referrals
  • Help you navigate campus bureaucracy
  • Help you understand University policies and procedures
  • Coach you in how to approach and resolve differences
  • Provide informal conflict resolution services such as mediation, facilitated conversations, and restorative practices, when requested
  • Track patterns of conflict or fairness challenges on campus
  • Suggest strategies for addressing systemic issues

We don’t:

  • Take sides or decide who is right/wrong in a conflict or concern
  • Maintain or provide records that identify you 
  • Take the place of formal processes such as grievances or complaints
  • Participate in formal procedures on or off campus
  • Conduct or participate in formal investigations
  • Provide legal advice or psychological counseling
  • Revise or rescind existing policies, regulations, or laws
  • Serve as an Office of Notice for the University