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UMass Amherst

For Parents and the Community

"You have been amazingly instrumental to enable [our daughter] to begin her new major ... I am more proud to be an alumni than ever before." - Parent

"I have renewed faith in UMass because of your office." - Parent

The Ombuds Office frequently helps parents with many different University-related concerns. We can help connect parents to University resources, assist their students with whatever help they need, and help explain and navigate University policies and procedures.

The Ombuds Office is also equipped to field questions and concerns from people outside of the University community. Please contact us if you have any concerns relating to the conduct or policies of the University.

"We are very grateful for the time and consideration you provided our family. Your guidance was valuable and genuine. Without your assistance, [our daughter] may have had a very different outcome with her undergraduate experience." - Parent

Office Hours:

Monday - Friday
9 am - 5 pm
and by appointment

Contact Information:
Campus Center
Room 823
UMass Amherst
Amherst, MA 01003-9243
tel: (413) 545-0867
fax: (413) 545-9720
ombuds@ombuds.umass.edu