WELCOME TO THE OMBUDS OFFICE
THE OMBUDS OFFICE is a unique place where all current UMass Amherst students, faculty and staff can talk "off the record" about any campus concern, issue or conflict. The Ombuds staff works with visitors in a variety of ways to help them understand their options and resolve their concerns.
Ombuds staff members are not advocates for individuals or positions. We advocate for fairness, respect, and equitable treatment; we consider and support all sides of an issue in an impartial and objective manner. We provide communication coaching, conflict education, and conflict resolution services to facilitate agreement between people or groups who have University-related concerns. The Ombuds has no authority to make exceptions or to grant requests, and is independent of all formal University grievance and discipline processes. Meetings with the ombudsman are strictly confidential to the maximum extent allowed by law. The Office works to foster a culture in which differences can be resolved through respectful communication and fair process.
Our office operates pursuant to its Charter Agreement with the University and the International Ombudsman Association Standards of Practice and Code of Ethics. Ombuds services are impartial, independent, confidential and informal.
The Ombuds Office is no longer the Academic Honesty or Academic Grievance Office. Both of these formal procedures are now processed through the Provost's Office (undergraduates) or the Office of the Dean of the Graduate School (graduate students). The Ombuds Office remains available to support faculty and students who wish to pursue an informal resolution or understand the policy and their options.