The Strategic Information Technology Center (SITEC) kicks off its fall semester workshop series with "Offshoring and Outsourcing: The Good, the Bad, and the Ugly: A Panel Presentation" on Wednesday, Sept. 22, 4-5:30 p.m. in 210 Isenberg School of Management.
The forum will include presentations by three experts, each of whom plays a prominent role in offshoring and outsourcing (O&O). They include the roles of consumer, provider and consultant strategist.
Forum moderator Dennis Charest, will fill the role of consumer. Charest is the CIO and vice president of eBusiness and Information Technology for the Hamilton Sundstrand business unit of United Technologies. As CIO, he has overseen the outsourcing of all North American infrastructure management and has also fostered the creation and exploitation of offshore applications service providers to supplement his staff of core application consultants.
The role of provider will be filled by Satwant Singh Khalsa, vice president Sales/Business Development for FirstRing, Inc., a Virginia- headquartered call center company with operations in Bangalore, India. Khalsa is involved in a subset of IT outsourcing, usually called ITES BPO (IT Enabled Services Business Process Outsourcing). This includes call centers and back office services.
The role of consultant strategist will be filled by Robert Corace, founder and CEO of vmoPlus, Inc., a highly specialized strategy consulting services firm focused upon global operations, outsourcing, isourcing, and "bestshore" operations development and management. Corace currently chairs the Wall Street Users Group on Outsourcing.
The session will include presentations on offshoring and outsourcing experiences, challenges, successes, problems, and best practices.
Register by Sept. 13 to firstname.lastname@example.org.