University Health Service’s walk-in clinical care nurse manager Robin Walsh has won the service’s Pamela Kathleen Edwards memorial award for outstanding quality improvement efforts.
In particular, Walsh was recognized for her study using medical appointment compliance rates to identify service improvement opportunities.
As a 14-year-old Londoner, Edwards persuaded Hammersmith Hospital to give her a job and she ended up serving in the morgue. Edwards went on to earn a nursing degree and an award for “courage in the line of duty” while working through World War II there. Emigrating to the United States in western Massachusetts, she balanced an academically challenging schedule with the demands of a young family, graduating cum laude from UMass Amherst and Smith College. As a respected and popular member of the English Department at UMass, she earned a Distinguished Teacher Award in 1974.