University, Parchment Announce Partnership to Improve Delivery of Transcripts

Current and former students will have new and faster ways to get copies of their transcripts beginning April 20, says University registrar John Lenzi.

The university has contracted with Parchment, a company that provides credential management services, to simplify ordering and speed delivery of paper transcripts and to create the university’s first delivery system for electronic transcripts.

Lenzi said, “We are delighted to bring this enormous improvement in service to our students and alumni. Working with Parchment, we have a system that is convenient, efficient and supports university goals of sustainability.”

The service will roll out in three steps. Beginning April 20, electronic transcripts will be available through SPIRE to all currently enrolled students and graduates who have active SPIRE IDs. The cost will be $2.50 per copy.

Electronic transcripts ordered by students with active SPIRE IDs, will be delivered within an hour. The new service will also support campus sustainability goals by reducing paper use.

All other transcript requests will be fulfilled as they are now, except that the current $6 transcript fee for non-grandfathered alumni and former students will be dropped.

Beginning in June, electronic transcripts will also be available to all students, former students and alumni for the $2.50 fee. Those without active SPIRE IDs will be able to order online through the UMass Amherst Parchment portal.

Finally, in August all current students, former students and alumni will be able to order paper transcripts for delivery by U.S. Mail either through SPIRE or the UMass Amherst Parchment online portal for $4.50 each.

Delivery of paper transcripts will be much faster with the new system, says Lenzi. Most transcripts ordered by 5 p.m. Monday through Friday will be in the U.S. Mail the same day. Currently, the university requires at least three days to put a paper transcript in the mail.

Older transcripts from the university’s imaged transcript archive will also be available in paper and electronic form, but with a longer delivery time.

There will be no charge for paper transcripts that are picked up at the Registrar’s Office, 213 Whitmore. Current students can order for pickup through SPIRE; alumni can order through the Registrar’s Office website.

Also, as part of the new service, the university will consolidate transcript production – undergraduate, graduate, Stockbridge School of Agriculture, and Continuing & Professional Education ­– in the Whitmore Registrar’s Office.