Telecom plans service interruptions for maintenance upgrade

Telecommunication Services will temporarily interrupt administrative telephone service on two Fridays this summer, June 18 and July 9. The service interruptions are required in order to upgrade the telephone system. Computer networks and emergency help phones will not be affected; resident student and staff telephones should not be affected.

Both interruptions are scheduled to begin at 5 p.m. and are expected to last for up to four hours. If unforeseen difficulties arise, service interruptions could last longer. University employees are asked to plan accordingly for these inconveniences.

In addition, some administrative telephone service users may experience brief (15-minute) outages between 6:30 and 7:30 a.m. from June 14-28. These interruptions are also related to the upgrade, but should affect only a small number of users at a time.

During the interruptions, calls from telephone numbers starting with 545 and 577, both to on-campus and off-campus locations, will not go through. Callers should see a “congestion” message. Calls to administrative numbers from 546 numbers and off-campus locations will also fail. Off-campus callers should hear a fast busy signal.

Some emergency numbers (listed below) will be temporarily switched to the residential telephone system, and can be reached from any off-campus or 546 telephone. This includes the main University switchboard (545-0111).

The campus also has 101 emergency help phones, which will be functioning normally during the service interruptions. For a list of help phone locations, log on to the Telecom Web site (http://telecom.oit.umass.edu/help/), and click "Help Phone Locations."

Additional questions about upcoming telephone service interruptions can be answered by the Telecom Customer Service Office at 5-2171, or by sending an email to phoneservice@oit.umass.edu.

Emergency numbers
These numbers can be dialed from off-campus, a 546 prefix, or a help phone:

Public Safety (dispatch telephones and 911)
Public Safety Rape Hotline - 545-2677
Emergency Help Phones (see Web link, above)
Everywoman''s Center Rape Crisis Hotline - 545-0800
University Health Services 577-5000, Urgent Care - 577-5041
Conference Services 24-hour line - 545-3400
Physical Plant 24-hour Work Control and Service Desk - 545-6401, 545-0600
Housing Emergency paging service - 545-0812
Transit Services - 545-0056
University switchboard - 545-0111