Residential Service Desks

Residential Service Desks

Residential Service Desks are open during the Academic Year:
Monday-Friday 8:30am - 11:00pm
Saturday, Sunday and Holidays 12 Noon - 11:00pm

Summer Residential Service Desk Hours (CHCRC RSD Only)
​Monday-Friday 8:30am-5:00pm
Saturday, Sunday Noon - 8:00pm​
Closed Holidays

Our Mission

To enhance the living experience of our residents by delivering excellent customer service when providing the services they need. We plan to achieve this by creating a welcoming environment, treating all residents with dignity, respect and courtesy, actively listening and effectively responding to resident needs in a timely manner, and always respecting resident privacy, confidentiality, and safety.

Who We Are

Each RSD is staffed by a team of full-time and student staff dedicated to giving you the best possible experience in the Residence Halls! Residential Service Desk Coordinators, Residence Hall Service Managers, Customer Service Associates will be available nearly around the clock (either in the office or online) to answer your questions and provide hall related services. The RSD’s goal is to provide consistent and outstanding customer service to the student community. The Service Desks provide student assistance in areas ranging from lock-out assistance, card access assistance, distributing mail and packages; as well as providing information about the campus community to students and their families. There are nine RSD’s on the UMass Amherst Campus – Locate yours and come see us today!

What We Can Help You With

  • Sign Out a Back-up Key
  • Pick up a Package
  • Ask a Question about Living in the Residence Halls
  • Report a Maintenance Concern
  • Sign Out a Moving Bin or Snow Shovel
  • Check the Lost-and-Found for a Misplaced Item
  • Open your Mailbox or get your Combination

Check out more information about your Residential Service Desk on our Facebook page. You can view information specific to your RSD, join discussion groups, stay up-to-date on available equipment, and see video tutorials about how to open your mail box or file an i-service request!