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Set up eduroam on Windows, Mac OS X, iOS, Android, and more

To connect to the eduroam wireless network, you must first configure your device(s). Once your device is configured, you will connect to eduroam automatically on this and other eduroam member campuses.

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What you will need before connecting

Before attempting to connect to eduroam, be sure that you:

Connect with Windows (Windows 10)

  1. Access the JoinNow setup wizard at: https://cloud.securew2.com/public/40918/umass-amherst-eduroam/ 
  2. Your device’s operating system should already be selected upon arriving at the setup wizard portal. If not, select the “Select Your Device” drop-down menu and choose the appropriate system.
  3. Click “JoinNow.”
  4. Click “Save" to download the .exe file for the “SecureW2 JoinNow” application
  5. Double-click the downloaded file to begin installing the application.
  6. On the user account control prompt, click “Yes.”
  7. On the authentication prompt, enter your IT Account NetID and password and click “Next.”
  8. Once the configuration process is complete, click “Done.” Your device's wireless icon will now display a connection to eduroam.

Connect with Mac OS (Sierra & newer)

  1. Access the JoinNow setup wizard at: https://cloud.securew2.com/public/40918/umass-amherst-eduroam/
  2. Your device’s operating system should already be selected upon arriving at the setup wizard portal. If not, select the “Select Your Device” drop-down menu and choose the appropriate system.
  3. Click “JoinNow.” Your browser will now begin downloading the “SecureW2 JoinNow” application.
  4. Open the .dmg file in your “Downloads”  folder and double-click the SecureW2 JoinNow application.
  5. On the warning prompt, click “Open.”
  6. On the authentication prompt, enter your  IT Account NetID and password and click “Ok.”
  7. As the configuration process continues, you may be prompted to enter your Apple computer’s admin username and password. If so, fill out the respective fields and select "Ok."
  8. Once the configuration process is complete, click “Done.” The wireless icon will display a connection to eduroam. 

Connect with iOS Devices (iOS 8 & newer)

  1. Access the setup wizard at: https://cloud.securew2.com/public/40918/umass-amherst-eduroam/
  2. Your device’s operating system should already be selected upon arriving at the setup wizard portal. If not, select the “Select Your Device” drop-down menu and choose the appropriate system.
  3. Enter your NetID username and select “JoinNow.”
  4. When prompted with a screen stating “This website is trying to open Settings to show you a configuration profile,” select “Allow.”
  5. Select “Install” at the following screen and enter your device's passcode when prompted.
  6. Select "Install" once again after being brought back to the previous screen.
  7. When prompted, enter your IT Account password.
  8. After the installation process finishes, select “Done.” Your device should now be connected to the eduroam wireless network.
  9. If you are not automatically connected to the eduroam network, please select it manually from the list of available networks and connect. 
  10. If your device is still not connected to eduroam, go to “Settings” and tap “Wi-Fi.” Disable and then enable “Wi-Fi” by selecting the slider, then select "eduroam" from your list of available networks.

Connect with Android (5.1.1 & newer)

  1. Access the setup wizard at: https://cloud.securew2.com/public/40918/umass-amherst-eduroam/
  2. You should see a "Welcome" screen with your device displayed and “Google Play Store” selected as a download source. Select “Download.”
  3. Once redirected to the Google Play Store, tap “Install” to download the “SecureW2 JoinNow” app.
  4. Once the app is installed, return to the web browser and select “JoinNow.”
  5. On the “JoinNow MultiOS” login page, enter your IT Account NetID and password and select “Continue.”
  6. Select “Done.” The wireless icon will display a connection to the eduroam network. 

Connect with Linux

  1. Access the setup wizard at: https://cloud.securew2.com/public/40918/umass-amherst-eduroam/
  2. Click “JoinNow.” If prompted click “Ok” to save the “SecureW2_JoinNow.run” file.
  3. Open a terminal window and proceed to the directory where the .run file is located. Once there, type "chmod +x SecureW2_JoinNow.run” and hit "Enter."
  4. In the terminal, type “./SecureW2_JoinNow.run” and hit “Enter.”
  5. When prompted, enter your IT Account NetID (including "@umass.edu") and hit “Enter.”
  6. When prompted, enter your IT Account password and hit “Enter." The wireless icon will display a connection to eduroam. 

Connect with Chrome OS

  1. Access the setup wizard at: https://cloud.securew2.com/public/40918/umass-amherst-eduroam/
  2. You should see a "Welcome" screen with your operating system already selected. If not, select the “Select Your Device” drop-down menu and choose the appropriate system.
  3. Select “Inline Install” from the drop-down menu and click “Install.”
  4. When prompted with a request to add “JoinNow MultiOS,” select “Add.”
  5. Enter your IT Account NetID and password and click “Download.” 
  6. A new browser tab will open as the "SecureW2.onc" file downloads. Select the new tab.
  7. Click "Choose File" and select the downloaded "SecureW2.onc" file. 
  8. Click "Open" to load the file.
  9. Go to your ChromeBook Settings and select "Internet Connection."
  10. Select "eduroam" and click "Connect." Your device will now connect with the eduroam netwrok.