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Clear Your Browser's Cache

About Clearing Cache

  • "Clearing cache" means deleting what's stored in the browser's memory, including files, cookies, and browsing history.
  • Clear your browser's cache periodically for security reasons and to improve the performance of SPIRE.
  • Be sure to clear your browser cache after any SPIRE upgrade or maintenance.  Otherwise the new versions of SPIRE pages may conflict with cache, resulting in error messages and data entry problems.
  • Never store your SPIRE password (or other passwords that protect private data) in your browser.
  • Other browsers:  If your browser is not covered by the directions below, use the browser's Help feature to search for "delete browser data."  Follow the directions to delete cache, cookies, and history.


For all Windows supported browsers:  Press Ctrl-Shift-Delete to open the relevant pop-up window and follow the directions below. Be sure to close and reopen your browser before logging in to SPIRE. 

If you use Follow these directions to clear your browser cache

Mozilla Firefox

In the Clear All History pop-up window, set the Time range to clear to Everything.  Select the checkboxes to delete everything except Site Preferences. Click Clear Now.

Google Chrome

In the Clear browsing data pop-up window, click Advanced, then set the Time range to All time.  Select all checkboxes except Content settings and Media licenses. Click Clear Data.

Microsoft Edge

Under Clear browsing data, click Choose what to clear.  Select Browsing history, Cookies and saved website data, Cached data and files, Download history, Form data, and Passwords.  Click Clear.

Internet Explorer 11

Use the Delete Browsing History pop-up window to delete everything except Tracking Protection, ActiveX Filtering and Do Not Track data. Be sure to clear the checkbox next to Preserve Favorites website data.


Macintosh OS X

For all supported browsers:  Follow the directions below, then be sure to close and reopen your browser before logging in to SPIRE.

If you use Follow these directions to clear your browser cache

Safari 9.0

Go to Safari > Preferences and click the Privacy tab.  Click Remove All Website Data.  Also go to Safari > Clear History.  Choose all history from the Clear dropdown list and click Clear History.

Safari 8

Navigate to History > Clear History and Website Data, select all history, and click Clear History.