Search Google Appliance

Information Technology

Telephones Support Articles

We're taking you to an updated version of this article.

UMass Amherst Information Technology support articles are now updated in the new IT Knowledge Base. We found an updated version of this article, so we're sending you there.

Taking you to:

umass.service-now.com/sp
Redirecting in
10s

Stay here to view this page in the legacy Support Center.
Information may be outdated as these articles are no longer maintained.

Find answers to your tech questions in the new IT Knowledge Base.

UMass Amherst Information Technology support articles are now updated in the new IT Knowledge Base.

This article is part of our archived legacy Support Center and may be outdated or inaccurate.
We did not find an updated version of this article. That means this archived content is more likely to be outdated or no longer relevant.
Check the new IT Knowledge Base for updated information:

More tech help options

  • Residential Technology Fee - Family Housing The Residential Technology Fee covers basic technology support for students in campus-owned family housing residences. This charge supports select residence phone infrastructure and wired and wireless network services.  Beginning August 1, 2015, the $...
  • Lifting the handset will automatically activate and light Access 1 Type of Call Description On-Campus Dial the last five digits of the on-campus phone number, 5-XXXX, 7-XXXX or 6-XXXX. Local Off-Campus Dial 9 and the local off-campus number (you will not hear a...
  • Telephone Features Accept 2nd Call (optional) - This feature allows you to receive a 2nd call while on the telephone with another call. Unlike Call Waiting, Accept 2nd Call is turned on and off by the touch of a button on your telephone. The first call will ring on Access 1, the second call will...