Telephone Features

Accept 2nd Call (optional) - This feature allows you to receive a 2nd call while on the telephone with another call. Unlike Call Waiting, Accept 2nd Call is turned on and off by the touch of a button on your telephone. The first call will ring on Access 1, the second call will ring on Access 2.

Location of ON/OFF button:

• Look for the button on your telephone labeled Accept 2nd Call.

To Activate and Deactivate:

• Press Accept 2nd Call once to turn it on (you may leave it on) and again to turn it off.
  • If you have a problem receiving a 2nd call, check to see if Accept 2nd Call has accidentally been turned off. Call NetCom Customer Service if the problem isn't cleared @ 545-2171 (dial 5-2171 from on-campus).

Diversions:

• If a busy and no answer diversion is programmed on your telephone it will apply to both Access 1 and Access 2:

• If you're unable to answer the 2nd call, it will ring quietly 2 times, continue to flash 2 times and then divert.

• A third call will busy divert.

Answering Calls:

• When Access 1 rings, lift handset to answer.
• When a call rings on Access 2, press Access 2 (this places the first call on hold).
• To return to the first call, press Access 1 (this places Access 2 on hold).
• To hang-up Access 2 before returning to Access 1, press Clear or C and then Access 1.

Placing Calls:

• Outgoing calls should be placed on Access 1.

 

Automatic Callback (on-campus calls) - When an ON-CAMPUS number is busy, initiating this feature makes your phone ring when the called party becomes available. The number is redialed when you answer the special ring.

NOTE:

• The special ring is 8 fast rings.
• Callback is automatically canceled after 20 minutes.
• You must hear a busy signal to activate callback.

To Activate:

• Press 6 when you hear the busy signal.

To Answer a Callback:

• Lift the handset before the special ringing on your phone stops.

To Cancel a Callback:

• Press #6#.

 

Call Diversion (optional) - A Call Diversion re-routes incoming calls to an alternate phone number or to Voice Mail. The diversion must be programmed by Network Communications and will only be changed by a written request. Call Customer Service at 545-2171 (5-2171 on-campus) for further details.

When the diversion is programmed, there are 5 possible ways to use it:

1. No Answer
2. Busy
3. No Answer & Busy
4. All Calls
5. No Diversion

1. No Answer

If your phone is not answered in 4 rings, it will be diverted to an alternate phone number or to Voice Mail. With a No Answer diversion, your phone will continue to ring at the same time it is ringing at the alternate phone until it is answered at either location. If the call diverts to Voice Mail then your phone will stop ringing after the 4th ring because the Voice Mail system has "answered" the call.

• To Activate: Lift handset, press * 2 1 #, listen for interrupted dial tone and place handset down.
• To Cancel: Lift handset, press # 2 1 #, listen for normal dial tone and place handset down.

2. Busy

If your phone is busy, other incoming calls will be diverted to the alternate phone number or to Voice Mail unless you have Call Waiting or Accept 2nd Call.

• To Activate: Lift handset, press * 2 2 #, listen for interrupted dial tone and place handset down.
• To Cancel: Lift handset, press # 2 2 #, listen for normal dial tone and place handset down.

3. No Answer & Busy

These two diversions can be used together, the calls will divert if your phone is unanswered or busy.

• To Activate: Lift handset, press * 2 1 #, listen for interrupted dial tone, press Clear, press * 2 2 #, listen for interrupted dial tone and place handset down.
• To Cancel: Lift handset, press # 2 1 #, listen for normal dial tone, press Clear, press # 2 2 #, listen for normal dial tone and place handset down.

4. All Calls

It is possible to divert all your calls immediately to the alternate phone number or to Voice Mail. Your phone will not ring.

• To Activate: Lift handset, press * 2 #, listen for interrupted dial tone and place handset down.
• To Cancel: Lift handset, press # 2 #, listen for normal dial tone and place handset down.

5. No Diversion

You may also choose to stop your phone from diverting altogether by canceling the No Answer and Busy diversions. Follow the above To Cancel instructions for both types of diversions.

 

Call Park - This feature allows you to place a call on hold so it may be retrieved from any other phone. This feature will not work if the phone placing the call on Park has a busy diversion (you must hear a busy signal to retrieve the call).

To Activate:

• With a call on the line, press the PARK button and place the handset down.

To Retrieve the Call from Another Phone:

• Dial the number where the call was placed on Park, listen for the busy tone then press 8.

To Retrieve the Call from the Same Phone:

• Press the Access button holding the call. The light will be flashing.

 

Call Waiting - This feature allows you to receive a second call on your phone. Call Waiting only works with Off-Campus calls. The second call will ring twice on Access 2, then the light continues to flash in silence.

A better alternative to Call Waiting is Accept 2nd Call.

To Answer the Second Call:

• Press Access 2, this will automatically place your first call on hold.
• If you are unable to answer the second call and you have a diversion programmed on your phone, the second call will divert after 4 rings.

To Return to the First Call:

• Press Access 1, this will automatically place the call on Access 2 on hold.
• Or, press Clear or C to hang-up the call on Access 2, then press Access 1 to retrieve the first call.

 

Common Abbreviated Dial - This feature allows you to use a campus-wide shared list of speed dial codes for frequently dialed off-campus telephone numbers. The numbers are listed in the front the Faculty and Staff Directory as "Speed Numbers."

To Use

• Dial * 6 *, Authorization Code, #, Speed Number.

 

Conference - This feature allows you to add up to 7 additional people to a phone call. However, we recommend that only three people are from off campus.

The visual display (if applicable) will read "CONF LEADER."
Please note, if you have a phone which doesn't have a button marked "Conference," watch the visual display. When your phone has two calls, the word "CONF" will appear on the bottom line of the display. Press the button that is under the word "CONF" when it is time to initiate a conference.

To Initiate:

1. Press Access 1.
2. Dial the first person.
3. Press Access 2 (automatically places Access 1 on hold).
4. Dial the second person.
5. Press CONFERENCE. All 3 people will hear a loud conference tone. Both calls are now on Access 2.
6. To add additional parties, press Access 1 (automatically places Access 2 on hold) and repeat.

 

Directed Call Pickup - This feature allows you to answer another person's telephone without leaving your desk, providing you know their telephone number.

Note: Directed Call Pick-Up will not work if the ringing phone has a busy diversion (you must hear a busy signal to retrieve the call).

To Use

• Dial the telephone number of the ringing phone, listen for the busy tone, and then press 8.

 

External Call Forwarding - This feature allows you to temporarily forward all incoming calls to a local, off-campus number.

To Activate:

• Lift handset, press * 2 3 #, 9, local number, #.

 

To Cancel:

• Lift handset, press # 2 3 #, listen for normal dial tone, place handset down.

 

Follow-Me - A Follow-Me allows you to select a temporary alternate phone on campus or Voice Mail (5-1000) to receive your forwarded calls. If a diversion is programmed on your phone, the follow-me will override the diversion and send your calls immediately to the alternate number. When the follow-me is removed, the diversion is automatically active again.

To Activate:

• Lift handset, press * 2 *, alternate phone number, #, listen for pulsating dial tone, place handset down.

 

To Cancel:

• Lift handset, press # 2 #, listen for normal dial tone, place handset down.

 

Hold - This feature allows you to keep a call on the line to quickly retrieve information or to transfer the call.

To Activate:

• Press the Access button which has the call.

  OR

• Press an unused Access button which will automatically place the first call on Hold.

 

To Retrieve:

• Press the Access button which has the call on Hold a second time to take the call off Hold.

 

To Alternate Between 2 Calls:

• Press the Access button for the call you want to return to, automatically placing the other call on Hold. If you need to hang-up a call before returning to a second call, press Clear or C before returning to the remaining call.

 

Individual Abbreviated Dial - This feature allows you to program up to ten frequently dialed telephone numbers in the number keys 0 thru 9 to act as a speed dial (maximum 20 digits). Individual Abbreviated Dial (IAD) is a standard feature on all Ericsson telephones.

To Program:

• Lift handset, press * 5 1 *, the abbreviated number (0-9), *, enter the actual telephone number (include 9 if off-campus), #. Listen for confirmation tone (beep beep beep) then hang-up.

To Change a Programmed Number:

• Use the same instructions as above.

To Cancel a Single Number:

• Lift handset, press # 5 1 *, the abbreviated number (0-9), #. Listen for confirmation tone then hang-up.

To Cancel All Abbreviated Numbers:

• Lift handset, press # 5 1 #.

To Use a Programmed Number:

• Lift handset, press * *, the abbreviated number (0-9). The telephone number you have programmed will be dialed.

 

Last Number Redial (off-campus calls) - This feature allows you to redial the last off-campus number dialed.

To Activate:

• Lift handset, press * * *. The last off-campus number you called will be automatically redialed.

To Cancel:

• Place handset down.

 

Pickup Group (optional) - A Pick-Up Group allows a pre-designated group of phones to answer each others calls.

To Answer a Call in a Pick-Up Group:

• Lift handset, press 4 (the call is now on your phone).

 

Placing and Receiving Calls - If the phone is idle, typically, outgoing calls should be placed on Access 1. Lifting the handset will automatically activate Access 1. To answer an in-coming call, lift the handset. Typically, calls ring on Access 1.

To Activate:

• Lift handset, press Access 1.

To Cancel:

• Place handset down.

 

Ring Options - You can program your Ericsson telephone to ring in several diffferent ways. For example, no ring, a normal ring, or delayed ring. Note that this feature is different than changing the pitch of the ring (see Ring Pitch Adjustment).

To Change the telephone ring options:

1. Press the Prog (or Program) button so that the light is on.
2. Press the access 1 button, or the line to be programmed or changed (the light should be on).
3. Enter one digit (0-4) for the desired ring option.

• 0 = No Ring (flashes only)
• 1 = Normal Ring (rings continuously unless you have a diversion; e.g., voice mail)
• 2 = Rings after delay (after 2 rings)
• 3 = Two rings (continues to flash afterward)
• 4 = Two rings after delay (2 ring delay, rings, and then continues to flash)

4.  Press the access 1 button, or the line you were programming (the light should be turned off).

5.  Press the Prog (or Program) button so that the light turns off.

Ring Pitch Adjustment - You can change the pitch (sound) of your Ericsson telephone ring tone. For example, a higher pitch or lower pitch. Note that this feature is different than changing the type of ring (see Ring Options).

To Change the telephone pitch:

1. Press the Prog (or Program) button so that the light is on.
2. Enter one digit (0-9) for the desired ring pitch (a different pitch is attached to each key; the last key pressed will be programmed).

• 0 = Digital Ring (normal pitch)
• 1 = Classic Ring (lower pitch
• 2 = Classic Ring (normal pitch)
• 3 = Classic Ring (higher pitch)
• 4 = Digital Ring (lower pitch)
• 5 = Digital Ring (higher pitch)
• 6 = Melodic Ring (lower pitch)
• 7 = Melodic Ring (higher pitch)
• 8 = Reverse Melodic Ring (lower pitch)
• 9 = Reverse Melodic Ring (higher pitch)

3.  Press the Prog (or Program) button so that the light turns off.

Speed Dial (programmable buttons) - This feature allows one-touch access to a programmed telephone number, on or off-campus. The telephone number being programmed may be a maximum of 20 digits. We refer to the Speed Dial Button as a "Programmable Button." These buttons are located in columns next to your phone's number pad.

To Program:

1. With handset down, Press the Program key (for 4223/4225 phones, navigate through the display menu until you find the softkey to press for Program).
2. Press the button that you want to program.
3. Enter the telephone number (if you make a mistake, press Clear or C and enter the number again).
   • If you are programming an on-campus number, enter the last 5 digits of the telephone number.
   • For a local off-campus number, enter 9 and the local 7 digit number.
   • For a long-distance number, enter 9, 1, area code and 7 digit number.
4. Press the button you just programmed.
5. Press Program key again (or Exit for 4223/4225 phones) - This takes the phone out of program mode.
6. Press Clear or C to hangup.

 

To Change or Delete a Programmed Number:

1. Follow the above instructions.
2. Enter a new number and it will automatically erase the old number.

   OR

3. Press Clear or C to delete a number.

 

To Use a Programmed Speed Dial:

1. Lift handset.
2. Press the Programmable button which you programmed the number on (this action will dial the number for you).
   • If the number you programmed is a long distance number, you must enter    * 6 *, auth code, #, before pressing the Speed Dial button.

 

Transfer - Transfer is a standard feature on all the Ericsson telephone which allows a call to be moved from one phone to another.

To Transfer a Call:

1. With a call on the line, Press an unlit Access button (places the first call on hold)
2. Dial the phone number to be transferred to.
3. Announce the call.
4. Press "Transfer."
   • You may choose not to answer the second call simply by letting it ring. If you have a diversion programmed on your phone, then the second call will divert after 4 rings.

To Return to the First Call:

1. Press Access 1 (places the call on Access 2 on hold).

   OR

2. Press CLEAR to hang-up the call on Access 2. Then press Access 1 to retrieve the first call.