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Security Alert! New Phishing Scam Targets UMass Amherst Community - Monday., 6/13

June 13, 2018

On June 13, 2018, a new fraudulent phishing message with the subject "Ticket 29424" began targeting UMass Amherst email users. 

The email appears to have been sent by “Jessica Rivera," notifies the recipient "Your request for account closure due to retirement has been submitted and will be processed in 24hrs."
The links in the message direct the user to a fraudulent UMass login page.

Caution: This email did not come from the University of Massachusetts. It is a phishing scam designed to trick you into providing your NetID password to get access to your personal information and/or UMass information technology services for fraudulent purposes. 

Do not respond to the fraudulent message or click the link! Responding or clicking the link in the message may put your information and the university's information and systems at risk.

If you have already responded to the message, change your IT Account password in SPIRE immediately. Please report suspicious messages to itprotect@umass.edu.


When receiving suspicious messages or messages from unknown senders, we recommend that you:

  • Verify the identity of anyone who requests your personal information. Never provide financial data or other personal information in response to an email or on an untrusted site or form.
  • Report these messages to itprotect@umass.edu.

Learn more about phishing attacks and how to avoid getting caught: 


Phishing message

Fraudulent URL and login page