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Security Alert! New Phishing Scam Targets UMass Amherst Community - Wednesday., 8/15

August 15, 2018

On August 15, 2018, a new fraudulent phishing message with the subject "Notification of Ticket Escalation" began targeting UMass Amherst email users.

The email appears to have been sent by "Service," notifies the recipient "I have marked your request as closed," and contains a link to "Your Incident." 

The link in the message directs the user to a fraudulent UMass login page.

UMass IT Account Access Issues Resolved - Wed., 8/2

August 2, 2018

Update 8/2/2018:

UMass Amherst Information Technology (IT) has resolved issues involving UMass IT accounts, including certain SPIRE functionalities.

If you continue to have trouble accessing SPIRE or have issues related to your UMass IT account, please contact IT User Services at (413) 545-TECH (8324) or

Originally published 8/1/2018:

Zoom Videoconferencing Maintenance and Login Changes Mon., 8/20

August 2, 2018

On Monday, August 20, 2018, UMass Amherst's Zoom video conferencing service will be unavailable between 10:00 a.m. and noon while UMass Amherst Information Technology (IT) performs service maintenance.

After 12:00 p.m. on Monday 8/20:

Administrative Voicemail Issues Resolved - Fri., 7/27

July 27, 2018

1:45 p.m.

The university voicemail system is now available following issues reported this morning. Members of the campus community who may experience problems with their voicemail are urged to notify IT User Services at 413-545-TECH (8324) or

12:30 p.m.

UMail Now Available After Morning Service Issues - Wed., 7 25

July 25, 2018

UMail was intermittently unavailable from approximately 9:00 a.m. to 10:30 a.m. on Wednesday, July 25, 2018. The issue has been resolved, and service has now been restored.

If you continue to experience issues accessing UMail, please contact IT User Services at (413) 545 TECH (8324) or