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Information Technology


We're Hiring: Undergraduate Help Center Consultants

November 16, 2017

IT User Services is looking to hire new IT Help Center Student Consultants. Applicants should be advanced computer users, who are comfortable talking about software and technology. Previous customer service, help desk, or technical support experience is helpful. Preference will be given to students interested in at least a two-year commitment.

Learn more and apply here

UPDATE: Campus Technology Services Now Available - Fri., 11/10

November 10, 2017

Update: 7:00 p.m.

Campus technology and administrative services are now available. We will continue to monitor our IT infrastructure to quickly address issues if necessary. Thank you for your continued feedback and patience. If you continue to experience problems, please contact IT User Services at (413) 545-TECH (8324) or

4:30 p.m.

Security Alert! New Phishing Scams Target UMass Amherst Community - Wed., 11/08

November 8, 2017

On November 8, 2017, a new fraudulent phishing message with the subject "UMAS Information Technology" began targeting UMass Amherst email users. 

The email appears to have been sent by “” notifies the recipient “We have upgraded vpn client software, please click the login button to reactivate your UMASS SSL VPN Service access,” and contains a button link labeled “Sign In.” The link in the message directs the user to a fraudulent version of the UMass Amherst VPN login page.

Moodle Unavailable - Thursday, November 16, 6:30 AM - 7:30 AM

November 3, 2017

On Thursday, November 17th, 2017, UMass Amherst Information Technology will perform scheduled maintenance on Moodle. Moodle will be unavailable beginning at 6:30 a.m. for approximately one hour. Please plan accordingly.

Thank you for your patience. If you experience problems accessing Moodle outside of the maintenance period, please contact IT User Services at 413-545-TECH (8324) or via

Campus Wireless Infrastructure Patched Against New Cybersecurity Threat (Krack Attack)

October 17, 2017

On Monday, October 16, 2017, UMass Amherst Information Technology applied security patches to the campus wireless infrastructure in response to a new cybersecurity threat targeting wireless networks (Krack Attack). Krack attacks exploit a flaw in the WPA2 wireless protocol, enabling attackers to intercept passwords, emails, and other data, and in some cases, to inject ransomware or other malicious content into a website a client is visiting. Major vendors have released a patch or are in the process of doing so.