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Information Technology


Email Lists Unavailable Thurs. 8/17

August 16, 2017

On Thursday, August 17, 2017 between 12:00 pm and 1:00 pm, email lists including class email lists will be unavailable while UMass Amherst Information Technology performs maintenance to Mailman, our email list software. Any messages that are sent to email lists during this time will be queued for delivery.

If you have issues accessing mailing lists after the maintenance window, please contact IT User Services at 413-545-TECH (8324) or

UPDATE: IT Services Now Available - Fri., 8/4

August 4, 2017

9:00 p.m.

IT services are now available following intermittent issues reported this afternoon. These issues, which we have determined to be vendor-related, have been resolved. For questions or to report issues, please contact IT User Services at 413-545-TECH (8324) or

4:30 p.m.

Security Alert! Phishing Scam Targets UMass Amherst Community

August 1, 2017

On August 1, 2017, a new fraudulent phishing message with the subject "New secure message" began targeting UMass Amherst email users. 

The email appears to have been sent by "UMass Amherst <>," notifies the recipient that they have received a "secure message," and asks the recipient to “Click here to view message." The link directs the recipient to a fraudulent version of the UMass login page.

Microsoft Imagine Unavailable - Tues., 8/1

July 26, 2017

On Tuesday, August 1, 2017, between 7:00 a.m. and 10:00 a.m. EST, members of the campus community will not be able to obtain Microsoft software through our Microsoft Imagine program while the vendor performs WebStore maintenance. The WebStore will be unavailable during this time. Please contact IT User Services at or (413) 545-8324 if you experience issues accessing the WebStore outside the maintenance window. 

New Information Security Service (Multi-Factor Authentication) Available for HR Direct - Tue., 8/1

July 26, 2017

Starting on Tuesday, August 1, 2017, members of the campus community who access Direct Deposit or W2 information using the HR Direct Self-Service portal will be required to sign up for a new information security service called multi-factor authentication and log in to HR Direct using multi-factor authentication. Multi-factor authentication increases security by requiring more than one step to confirm a person’s identity when logging in to computer systems, applications, and networks.