Instructions for All Benefited Employees

Work Life Event: 
Applies To: 
All Benefited Employees

Confidential counseling and support services are available to you through a number of organizations. Counselors can help you personally and can connect you with other organizations that might be of assistance and help you coordinate access to longer-term support services if appropriate:

  • University of Massachusetts Amherst Faculty and Staff Assistance Program

The Faculty and Staff Assistance Program is a free, confidential service to help UMass Amherst faculty and staff resolve personal and work-related concerns through confidential assessment, counseling, consultation and referrals. For information or an appointment, call (413) 545-0350 or visit the FSAP website.

The University of Massachusetts offers complementary employee assistance and work/life services through ComPsych Guidance Resources. Services include, but are not limited to research on work/life challenges/solutions (eg, child & elder care, moving/relocation, college planning, pet care), legal support and resources (30 minute free consultation with 25% discount on legal fees thereafter), financial information and resources and confidential counselling.

Call ComPsych any time at 844-393-4983 (TDD 800.697.3053)
Online at - company WebID: UMASS
Additional information online here.

  • Commonwealth of Massachusetts Employee Assistance Program (EAP) is a free, confidential service providing employees critical incident debriefing.
    Managers and supervisors can also receive confidential supervisory training, resource recommendations, and customized seminars for dealing with work place issues such as: job changes, stress management, low morale, disruptive workplace behavior, transitioning to retirement, substance abuse and hygiene issues.
  • If you have health insurance coverage through the MA Group insurance Commission, mental/emotional health benefits are available at a copay through your health insurance plan.
  •  The University Ombuds Office is available to all members of the University community to help resolve University-related conflicts impartially and without judging, rewarding, or punishing parties. Depending on the problem, the Ombuds Office (link to contact information) informally mediates disputes, facilitates communication, explores claims of unfair treatment or erroneous procedure, listens, advises, and makes recommendations.
  • Tobacco-Free UMass resources

UMass Amherst is a tobacco-free campus. Whether you're ready to quit, aren't sure what to do, or just want help getting through the day without tobacco, check out these programs and services.