Information Technology Services

Computer Renewal Program

The Computer Renewal Program keeps faculty and staff up to date with modern computer technology. The Program insures that all faculty and staff have access to a modern computer (PC or Apple) to support our educational mission. Learn more by reading about example computers and our frequently asked questions.

HFA faculty and staff are eligible to participate in the program every five years.  For help ordering a new computer, please email Steven Rigler at srigler@hfa.umass.eduRead more »

For technical support for your primary computer or mobile device, please call Enterprise Desktop Support at 545-4048.  For help with all other computers, please call the Campus IT Helpdesk at 545-9400.  If Enterprise Desktop Support or the Campus IT Helpdesk are not able to answer your question then please email Steven Rigler at



Technology Consulting makes your work easier and helps you plan for the future. From useful suggestions and informal recommendations to assistance crafting complex Requests for Proposals from outside vendors, HFA Information Technology will help you benefit from expert advice and decades of experience solving technology problems of every kind. We can help you find the right printer, scanner, camera, storage device or peripheral to best meet your needs, and supply your departmental budget manager with respective quotes in compliance with University Procurement policies.

Portable computing technologies like notebook computers, tablet PCs, hand-held computers and smart phones can help you perform specialized tasks in ways that we can help you better understand. We can custom-configure your computer to create the best workstation specialized for any task you have in mind.

Communication and collaboration technologies we can help you implement include shared calendars, file sharing, network printing, email storage, blogs, discussion forums and more. Advanced information technology consulting includes website design and information architecture, video production and podcasting, database and multi-user web application development and e-commerce, as well as computer lab design, acquisition and installation. Among our specialties is identifying tedious and time-consuming manual, paper-based administrative tasks and helping you automate them.

To learn more about technology consulting services available to HFA departments and programs, please email Steven Rigler at