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Help Desk Services

Computer Renewal Program

The Computer Renewal Program keeps faculty and staff up to date with modern computer technology. The Program insures that all permanent faculty and staff have access to a modern computer (PC or Apple) to support our educational mission. Learn more by reading about example computers and our frequently asked questions.

HFA faculty and staff are eligible to participate in the program every four years, or any time they do not have a University-funded computer that is less than four years old. Read more »

Computer Security

Most of the campus community relies on computers to remain productive. From word processing to spreadsheets or even just checking your e-mail, we expect our computers to turn on and run each morning when we press the power button. But what happens when they don’t? Many things could explain why your computer to run poorly, but one common cause is a virus. Read more »

Consulting

Technology Consulting makes your work easier and helps you plan for the future. From useful suggestions and informal recommendations to assistance crafting complex Requests for Proposals from outside vendors, HFA Information Technology will help you benefit from expert advice and decades of experience solving technology problems of every kind. We can help you find the right printer, scanner, camera, storage device or peripheral to best meet your needs, and supply your departmental budget manager with respective quotes in compliance with University Procurement policies.

Portable computing technologies like notebook computers, tablet PCs, hand-held computers and smart phones can help you perform specialized tasks in ways that we can help you better understand. We can custom-configure your computer to create the best workstation specialized for any task you have in mind.

Communication and collaboration technologies we can help you implement include shared calendars, file sharing, network printing, email storage, blogs, discussion forums and more. Advanced information technology consulting includes website design and information architecture, video production and podcasting, database and multi-user web application development and e-commerce, as well as computer lab design, acquisition and installation. Among our specialties is identifying tedious and time-consuming manual, paper-based administrative tasks and helping you automate them.

Training

Training services include both group workshops and individualized, friendly, one-on-one training for all HFA faculty and staff. Training services are offered both formally and informally, to be scheduled in advance or whenever time permits. We provide training on common software packages, including, Mac OS X, Windows 7 and Windows 8, Microsoft Office Suite, Adobe Creative Suite, FinalCut, Mozilla Firefox, and Internet Explorer. We can also show you how to use University services like UDrive, Drupal, WordPress, UMail and University-hosted websites. Perhaps most importantly, we can show you how to backup the data on your computer and we are happy to provide you with external drives and equipment to make it possible.