Building Coordinators
Building Coordinators

 

Together we can make things better.

UMass Amherst Building Coordinators have accepted an important responsibility. The time and energy they bring to the task make UMass Amherst a better place to learn, work and play.

We want to help. If you're a Building Coordinator with questions, concerns, or just need a little guidance about your role, please give us a call at 5-6443, or email csr@umass.edu.

If you're interested in becoming a Building Coordinator and want more information about what's involved, we'd like to hear from you, too.

If you need to know who is currently serving as the Building Coordinator for your building or department, you can also contact us, or refer to the Building Coordinator/Customer Service Representative List.

Duties & responsibilities:

  • Maintain an accurate list of contact persons and corresponding spaces for your department within the building.
  • Notify department building occupants of emergency and planned disruption of services either verbally or by forwarding copies of Construction Advisories and/or Service Shutdown Notices.
  • Oversee building conditions and act as liaison between your department and Facilities & Campus Services.
  • Report building deficiencies to, and make service requests of, Facilities & Campus Services; coordinate completion of requested services.
  • Review all key/core requests and express any concerns to csr@umass.edu.
  • Once the requested work is completed, please fill out the Customer Service Feedback Survey that is emailed to you.

How To Request Work

In the event of a facilities-related emergency, always call the Facilities Solutions Center: 545-6401.

The Facilities Solutions Center is staffed 24 hours a day, 7 days a week, 365 days a year. Call any time, day or night, if you discover a problem in a building, on campus grounds, with utility services, or at a construction site.

For non-emergency requests, use the online form at Facilities & Campus Services’ web site.

~ OR ~

Contact the Facilities & Campus Services Customer Service Representative for your building or department:

Liz Tousignant—7-0413
ltousignant@facil.umass.edu
Indoor Events Coordinator
Special Needs CSR Disability Services Liaison
Special Projects CSR

Bethany Desbien—7-4770
bdesbien@facil.umass.edu

If you don’t know the Customer Service Representative for your building or department, you can refer to the Building Coordinator/Customer Service Representative List, or call Melissa Bergeron at 5-6443 for assistance.