the service request form
You should use the service request form if you're looking for a service provided by Facilities & Campus Services (building or grounds maintenance, alterations, extraordinary custodial work, or vehicle fleet service). After submitting the form, you will receive a confirmation email and periodic emails to update you on the status of your request.
If you're having an emergency (lock-out, trapped in an elevator, water leak, etc.), please call the Service Desk at 545-6401. Do not use this form!
Click the button below to enter a service request. The form will open in a new window or tab, and it rquires the use of your Spire/HR Direct username and password.
Please provide complete and accurate information in order that we can serve you better. Once you submit a service request, you should be contacted within 24-48 hours to confirm the information.
You can also call or email the Customer Service Representative for your school or department:
Sonya Fernandes: 413-577-0412
Ron Husted: 413-545-6465
If you don't know who your Customer Service Representative is, call or write the Facilities & Campus Services work management coordinator, Melissa Bergeron, at 413-545-6443.