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Location:
Office of Information Technologies (OIT) Lederle GRC A109 UMass UMass, MA 01002 |
Mailing Address:
ATTENTION:
, |
Telephone Numbers and Contact information
Phone #:(413) 545-9400 Help Desk Services
Phone #:(413) 545-1955 Main Office/Whitmore
Phone #:(413) 545-2171 Telecommunications Services
Phone #:
Phone #:(413) 545-4656 Customer Service Fax
Fax Number:(413) 545-3203
Web Page:
www.oit.umass.edu
E-mail to:
help@oit.umass.edu
Program Details:
Operating Agency:
Office of Information Technologies (OIT) (Education; Public)
Person In Charge:
:
Hours:
Computing Accounts 8:30-4:45. Help Desk 8:30-5:00. Administrative Desk 8:30-noon. 1-5.
Eligibility:
Umass students and faculty.
Fees:
Accounts are $30 per semi-annual time period for students. Free for faculty/staff.
Intake Process:
N/A
Program Licenses:
Staff Qualifications:
Service Area:
Umass Campus
Handicap Accessibility:
Program/Service Notes:
DESCRITPION OF SERVICES:
-Academic Computing: provides services in direct support of instruction, research, and outreach.
-Administrative Computing: focused primarily on the Student Information System project.
-Computer Operations and Support includes the following five groups:
1. Computer Facilities Management administers centralized and departmental server systems.
2. Hardware Support provides maintenance, repair, and upgrade services for personal computers and peripherals.
3. LAN Support provides departmental network installations, upgrades, maintenance, and troubleshooting.
4. PC Classroom Operations manages computer classrooms for instruction and open access.
5. Special Projects investigates and coordinates roll-out of new technologies.
-Help Desk Services: provides a single point of access for OIT services and for computing questions and problem resolution, primarily through the Help Desk and Software Support offices. For Web assistance: www.oit.umass.edu/help/
-Information Management Services: develops and maintains a campus information infrastructure to facilitate information organization and sharing.
-Network Systems and Services: manages and operates the campus-wide data network systems and services.
-Telecommunication Services: provides high quality voice and data communications service to the faculty, staff, and students of the University.
This information was last updated on 07/05/2001
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This information is provided "as is" with no guarantee as to the accuracy of the information. Information is considered to be accurate as of the date of the last update, printed above. Everywoman's Center Resource/Referral may not be held liable for misuse of this information. |
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