Consumer Management

Student on Life Science Lab balcony

Consumer Managers are a student or employee's main contact in the Disability Services office. They are charged with the responsibilities of meeting with students or employees, reviewing documentation, meeting with consumers and identifying what accommodations are appropriate for the individual and providing direction on how to obtain such accommodations. Additionally, Consumer Managers send out faculty accommodation forms for classroom accommodations, speak with supervisors when appropriate and communicate with other offices regarding accommodation needs. 

Managed Process

Each new student, transfer student or student new to Disability Services is assigned a Consumer Manager for their first year. This provides the consumer a consistent resource to turn to when assistance is needed. Following the first year, students are assessed for their ability and confidence level in advocating for their needs. 

Express Process

Students deemed eligible to work independently can, following a year of Consumer Management, participate in our Express Process. Students who participate in the Express Process contact the office to request that their accommodation forms are sent through out to the appropriate faculty and offices, but they do not need to meet with a Consumer Manager to obtain their accommodations. Should a problem or concern arise, students may contact the office for assistance and work with any available Consumer Manager.