Disability Services at UMass Amherst

Complaint Resolution

The University has established a system of grievance procedures to address complaints of alleged discrimination based on race, sex, sexual orientation, color, religion, creed, age, marital status, national origin, veteran status, and disability. Grievants are encouraged to resolve complaints informally by working with the relevant parties and administrators. The Ombuds Office and the Dean of Students Office together with the Equal Opportunity & Diversity Office are available to assist in this resolution process.

The Executive Director for Equal Opportunity and Diversity, or designee, is the Section 504 and Americans with Disabilities Act Coordinator for the campus. This person will provide information about the University's obligations with respect to the provisions of nondiscrimination statutes including information about the requirement to provide program accessibility for persons with disabilities.

ADA Compliance Officer
Equal Opportunity and Diversity Office
243 Lederle GRC Lowrise
740 North Pleasant Street
University of Massachusetts
Amherst, MA 01003-9306
(413) 545-3464

Grievance Policy and Procedures

Formal charges of discrimination should be directed to the campus Equal Opportunity & Diversity Office, 243 Lederle GRC Lowrise Building, (413) 545-3464. The University Grievance Policy and Procedures outlines the procedures to be used in filing a grievance alleging discrimination.


Employees with disabilities are responsible for contacting Disability Services if reasonable accommodations are not implemented in an effective or timely way. Disability Services works with University personnel and employees with disabilities to resolve disagreements regarding recommended accommodations. Employees with disabilities who believe they have been discriminated against on the basis of their disability may file a grievance with the Office of Equal Opportunity & Diversity.