Disability Services at UMass Amherst

How To Access Services If You Have a Disability

TO REGISTER WITH DISABILITY SERVICES, please complete the online intake form and submit your diagnostic documentation. A representative from Disability Services will contact you to inform you of your status and to set up an appointment with a Consumer Manager.

Disability Services, a component of the Office of Equal Opportunity and Diversity, works to ensure that reasonable and effective accommodations and support services are in place for those members of the University Community who have a documented disability. A disability may be psychological, physical, auditory, medical, cognitive/learning, or another chronic condition as defined by a qualified professional. To determine appropriate accommodations, enrolled students and employees of the University who self-disclose a disability must provide diagnostic evidence of the disability from a professional who is qualified by education and training to make such an evaluation.

Students and employees of the University who have self-disclosed a disability, registered with Disability Services and have provided the appropriate documentation, must meet with a Consumer Manager in order to receive accommodations and be referred for other services to which they may be entitled. Accommodations are made on a case by case basis and in keeping with the requirements of the Americans with Disabilities Act. Consumer Managers are available to meet with prospective students, parents, guidance counselors, faculty and staff.

Students who have a disability but do not anticipate a need for accommodations or services while at the University are also encouraged to register. Disability-related documentation is kept strictly confidential, and students can present documentation without requesting services or accommodations. Should an unanticipated need for services or accommodations arise, Disability Services can begin to assist the student without delay if their disability-related documentation is already on file.

Disability Services, located in 161 Whitmore Administration Building, is open year-round, Monday-Friday from 8:30 a.m. to 5 p.m. Appointments can be made by calling the office (Phone 413/545-0892 V/TTY). Persons in need of Interpreting or Oral Transliteration are advised to email a request for these services to jamiep@stuaf.umass.edu two weeks in advance of appointments or visits to the campus.