Crisis Response

The Dean of Students Office participates in the University's on call system alongside UMass Police Department, Residence Education, University Health Services, and the Center for Counseling and Psychological Health.  There is a Dean on Call available after business hours (5:00 pm - 8:30 am), seven days a week. Any emergency matters during the business day should be reported to the Dean of Students Office at 413-545-2684.

To access the Dean On Call contact UMass Police Department at 413-545-2121. True emergencies should always require a call to UMPD. 

If your student is having a mental health emergency, contact UMass Police or the Center for Counseling and Psychological Health (CCPH) Monday – Friday 8:30 a.m. to 5 p.m. at (413) 545-2337 or on weekdays after 4:30 p.m., weekends and holidays, you can call the ProtoCall Crisis Line at (877) 831-7421 to speak with a clinician.