Crisis Intervention

If you or someone you know is experiencing a psychological or emotional crisis, don't delay – get help right away! CCPH's emergency services are available 24 hours per day, 365 days a year.

During business hours

  • Monday – Friday, 8:30 a.m – 4:30 p.m., come to Middlesex House, 111 County Circle, or call (413) 545-2337.

After hours

  • On-call mental health support is available 24/7. On weekdays after 4:30 p.m., weekends and holidays, you can call the Protocall Crisis Line at (877) 831-7421 to speak with a clinician.

Life-threatening emergency

  • On campus – call UMPD: (413) 545-3111
  • Off campus – call: 911

Examples of a crisis include:

  • Suicidal or homicidal thoughts or impulses
  • Hearing voices or otherwise misperceiving reality
  • Overwhelming loss, such as a death in the family
  • Sexual or physical assault*

*You can also contact the CWC's 24/7 Sexual Assault hotline, (413) 545-0800, and consult this guide: What to Do If You or Someone You Know Has Experienced Sexual Assault or Sexual Misconduct at UMass Amherst.