When planning your event, keep in mind that larger, more involved events require more planning and coordination. Therefore we suggest that all special dinners or receptions be scheduled as soon as possible to allow our trained professional staff to do the best possible job for you. In the event of a last minute order, menu items, and service needs may be limited or subject to additional charges.

GENERAL INFORMATION
When planning your event, we suggest that all special dinners and receptions be scheduled at least ten working days prior to the event. Simpler less involved events such as box lunches and refreshment breaks should be scheduled at least five working days prior to the event.

Changes and Cancellations
For completion of your event plans, contact the Catering Office at 413-577-1234 or fax 413-577-0014 or e-mail FSC@mail.aux.umass.edu. Our office is
located on the 8th floor of the Campus Center in Room 819. Plan your event early. UMass Catering Services requests a ten working day advance notice for your event, with a final guarantee three working days prior to your event.

We ask that all cancellations be made within a reasonable time, and no later than three working days prior to the event.

Cancellations less than three prior working days will be charged for goods and services incurred to date.

Cancellations less than twenty-four hour notice will be charged full amount of event.

Large events booked less than ten working days prior to event will be assessed a five percent charge.

Events ordered less than 4 days business days prior to date of the event will be charged a late fee of:

3 business days notice: $10
2 business days notice $15
1 business day notice $25

When choosing a menu item, you are welcome to choose a split choice, but the higher priced entrée will prevail.

The pricing in this menu is subject to change without notice. Menu prices cannot be guaranteed for more than 90 days due to the possibility of market fluctuations (changes will not exceed 10% annually).

We reserve the right to relocate the events.

Pick Up and Delivery Service
Pick up service can be arranged through the Catering Office. You are responsible for the prompt return of any catering service equipment that has been used for your event. Your account will be charged for any equipment that is damaged or not returned. Delivery on campus is available. Please allow sufficient time for our delivery personnel to do event set-up and inform us of a time frame in which the room will be accessible for delivery and clean up.

There is a delivery fee of $15.00. This fee will be waived for any event on campus over $300.00.

Off campus delivery fee is $25.00.

For china service with a delivery, there will be a 10% additional charge to your event.

Our sales staff will be happy to assist you with any table and chair rental needs and provide you with an estimate for special rentals and delivery fees.

Room Bookings, Deposits and Payment
We require a non-refundable deposit in order to secure the room for all events. The deposit is due at the time of the booking and will be deducted from the final catering bill. We accept Visa, Mastercard and checks. UMass departments can also use their speed type account.

Off campus clients will be billed for their event one week prior to the event.

For weddings, in addition to the deposit paid at the time of the booking, 40% of the bill will be due one month prior to event. The balance is due one week prior to event.

Deposits vary depending on the room. Please can call our sales office for more information.

UMass Catering wants to ensure that you and your guests are in a room that best suits your needs. Should the amount of guests vary greatly from the initial number, we may need to assign a more suitable room for your function.

UMass Catering provides the very best in catering supplies, china, linens, plus a friendly service staff which is all part of your quoted package. We can provide additional upscale linens for an additional charge. Our culinary team will provide all the food for your event, any remaining food after the event belongs to UMass Catering.

Bar Service
UMass Catering holds an all liquor license to serve alcohol on premise in the Campus Center/Student Union Complex and the Mullins Center. Temporary liquor licenses are required for all other areas of service on campus. UMass Catering will assist you with the acquisition of the temporary license. UMass Catering bartending staff is required for all bar services.

Host or cash bar services can be provided by UMass Catering for your event.

Our catering sales staff will be happy to provide you with our current price list for alcoholic beverages.

Bar set-up charges and bartender charges do apply.Host Bar - UMass Catering will set up a complete bar. The consumption will be charged to the client on a per drink basis. In the event bar sales exceed $250.00 (3 hour minimum) bar set-up charges will be waived.

Cash Bar - Guests purchase their own beverages. Bar set-up fee will be waived in the event bar sales exceed $250.00 (3 hour minimum).

Full Bar Set Up Charge – $70.00
Wine and Beer Only – No Charge
Bartender Charge – $10.00 per hour
Bartender – 1 bartender per each 75 guests
Bartenders are staffed one and a half hours in addition to bar service hours, for set up and take down duties.

Service Charges
A 15 percent Service Charge will be added to all catered functions which will be issued to the student catering staff in addition to their regular rate of pay. A 3 percent House Charge will be added to all catered functions.