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Campus Recreation > Fitness & Wellness > Personal Fitness > Policies & Procedures

Personal Training Policies
& Procedures

Thank you for your interest in training with us. Our goal is to educate clients to exercise safely and effectively for life. Our trainers will work with you to develop a fitness program based on your goals and fitness level. We will work closely with you to assess your progress. Along the way, we'll provide you with the knowledge, guidance and resources so you become comfortable and confident in any fitness/weight room environment.

Personal Training Policies

  • Personal training participants must complete and submit all forms in the Registration Packet with the registration fee (cash, check, credit card accepted) prior to scheduling the first session.
  • If you check "Yes" to any questions on the PAR-Q questionnaire, you must also complete and return a Medical Release Form prior to beginning training sessions. By meeting at least one of these criteria, you may be at increased risk for illness or injury.
  • Participants may purchase one personal training package at a time.
  • Participants may purchase additional training packages upon completion of the original package.
  • Personal training packages/sessions must be used within the semester in which they were purchased. Full refunds are not available once the sessions have begun. Sessions are non-transferable.
  • Each time a participant registers for an additional training package, his/her name will be placed on the waiting list for a trainer.
  • Each participant will be assigned one trainer per group of sessions/package. A participant can request a specific trainer on the PT registration form.
  • Clients are assigned to trainers based on availability.
  • Personal training packages include and Intro Session -- fitness assessment and body fat measurement -- for first-time services (patrons who have not previously used our personal training services).
  • Additional packages will not include an Intro Session.
  • Patrons can purchase Fitness Assessments and/or Body Composition measurements for an additional fee with or without a previously purchased personal training package.
  • The personal trainer and the client will agree to complete the sessions purchased. Sessions will be scheduled at mutually convenient, agreed upon times.
  • If the client is unable to make a scheduled session, he/she must notify the personal trainer at least 24 hours in advance. Failure to do so will result in the client forfeiting the session and no payment reimbursement will be granted.
  • Campus Recreation permits a 15-minute grace period for late arrival to a scheduled session. The trainer will only wait 15 minutes past the scheduled meeting time, unless the client has alerted the trainer of the expected lateness. The personal trainer may or may not be able to extend the training session to make up the 15 minutes.
For more information, call 413.545.0022 or contact Assistant Director for Fitness/Wellness Jill Isabelle at jisabelle@admin.umass.edu.

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