Management Communication

Calendar

1. September 10
   Topics: Introduction to Management Communication, Framing and Leadership Communication, Introduction to Writing and Speaking Processes, Vocabulary and Diction -- Power and Precision.
   Readings: Sorenson, Chapter 1, 2; Handouts

2. September 15-17
   (a) Communication Model; (b) Summary of Article (Identifying claim)
   Topics: Audience, Purpose, Situation and Content; Tone, Voice and Style; Peer Editing Techniques and Tools; Making Claims; Argumentation, Persuasion, and Relationship-building.
   Readings: Sorenson, Chapter 4-7; Appendex D in Sorenson handouts

3. September 22-24
   (a) Personal Mission Essay; (b) Personal Features and Benefits
   Topics: Personal Mission Statements, Features and Benefits, Paragraphs, Transitions and Parallel Structure, Preparing a Professional Portfolio
   Readings: Sorenson, Chapters 13-14

4. September 29-October 1
   (a) Page Design piece; (b) Drafts of Resumes and Application Letters for Peer Editing
   Topics: Resumes and Application Letters, Introduction to Page Design and Layout, Listening, Taking Notes, Participating and Conducting Interviews, Preparing for the Interview Report Assignment.

5. October 6-8
   Assignment Due: Personal Portfolio (Resume and Application Letter), with job description; (b) Draft of Complaint/ Adjustment Letter
   Topics: Summarizing, Analyzing and Responding to Claims, Business Letters and Memos, International Correspondence, Strategizing in Writing, Library -- Resources for Business Professionals.
   Assignments: Sorenson, Chapters 10-11, Handouts, Readings on Reserve

6. October 13-15
   NOTE: Oct 12 is Columbus Day; "Wednesday 10/14 is a Monday."
   Assignment Due: (a) Progress Report Memo on Interview Assignment; (b) Draft of Complaint/Adjustment Letter
   Topics: More on Persuasion and Relationship Building, More Kinds of Business Letters, Different Kinds of Short Reports, Productive Meetings; Minutes of Meetings; Library -- Resources for Business Professionals
   Assignments: Sorenson, Chapter 12; Reserve and Library Readings, Handouts, Kenton & ValentineAppend. D3 and D3.1

7. October 20-22
   Assignment Due (a) Progress Report Memo on Interview Assignment; (b) Draft of Complaint/Adjustment Letter
   Topics: More on Letters and Memos
   Assignments: Appendix J in K&V Grammar, Syntax, Mechanics
   Appendices A-C in Sorenson
   Press/News/Product Releases Handouts
   More Advanced Editing Techniques
   a) Draft of Response to Complaint/Adjustment Letter; b) Draft of Letter of Inquiry to International Client

8. Oct. 27-29
   Mid-Term
   Assignment Due: (a) Complaint Letter and (b) Response to Complaint Letter; Press Release (optional -- extra credit)
   "Teachbacks": Responding to Issues in Your Field Appendix E in Sorenson
   Documenting: Citing and Listing References K & V, Intro. & Chapter 1
   Quoting, Paraphrasing, Summarizing
   Preparing for the Case Analysis-Consulting Assignment

9. Nov. 3-5
   Assignment Due: (a) International Business Letter, with supporting analysis and documentation.
   "Teachbacks": Responding to Issues in Your Field Handouts
   Finding, Using and Evaluating Online Sources K & V, Appendices A-B
   Web site analysis: Content, Layout & Design, Reliability
   Case Team Meetings K & V, Chapters 2-5
   

10. Nov. 10-12
    Note: November 11th is Veteran's Day
    "Monday (11-9) is a 'Wednesday'"
    Assignment Due: (a) Issue Briefing Paper, with article copy;
    (b) Progress Report Memo from Team Managers (and scheduling of team problem conferences, if necessary)
    Diversity in the Workplace K & V, Append. B1, B2, C-D2.2
    International/Cross-cultural Communication Handouts
    The Role of the Consultant
    Research and Consulting Reports
    Case Team Meetings

11. Nov. 17-19
    Assignment Due: Team Consulting Reports (11-17-98); Web Site analysis (optional -- extra credit)
    Topics: Oral Presentation Skills, Case Team Meetings, Small Group Communication: Management and Leadership, Collaboration and Team Writing.
    Assignments: Sorenson, Chapters 16-18, K& V, Appendices F-H

12. Nov. 24
    Assignment Due: Interview Summary Reports, with interview notes.
    Topics: Planning Team Presentations, Visual Aids for Oral Presentations.
    Assignments: Handouts

13. Dec. 1-3
    Videotaped Team Presentations and Evaluations

14. Dec 8-10
    Assignment Due: Individual Self-Appraisal Memo (10th); End of Semester Conferences (11th, 14th, 17th)<.u>
    Videotaped Team Presentations and Evaluations (12/8)
    Course Evaluations, Wrap-up; Specialized Management Writing.
    Organizational and Coporate Communication (12/10)