A&F Helpdesk Staff

The A&F Helpdesk staff is happy to serve you...

Alexander, Holly
User Support Operations Manager
Ph: (413) 545-1956
hollya@umass.edu
Holly Alexander is the User Support Operations Manager for A&F systems. She and her team support technology for A&F departments both on and off the Amherst campus, and enjoy the variety of interesting implementations and projects happening in A&F. Holly loves finding creative solutions to technical and workflow problems, and helping departments use technology to improve their work processes. Holly is currently pursuing a degree in IT Project Management from Boston University.
Alves, Brandon
Desktop Support Specialist
Ph: (413) 545-1956
brandonalves@umass.edu
Brandon is a technician in the Administration and Finance User Support Services division.
Conway, Scott
Desktop Support Specialist
Ph: (413) 545-2327
scottc@umass.edu
Scott is a technician in the Administration and Finance User Support Services division.
Gosselin, Jean (Jay)
User Support Supervisor/Assistant Manager
Ph: (413) 577-1727
jjgossel@admin.umass.edu
Jay is our user services Supervisor/Assistant Manager and primary contact for Physical Plant, Facilities and Campus Services, Central Heating Plant, and Auxiliary Services.
Horr, Peter
Desktop Support Specialist
Ph: (413) 577-5323
horr@uhs.umass.edu
Peter is a technician in the Administration and Finance User Support Services division.
Kolbenschlag, Gary
Junior IT Systems Analyst
Ph: (413) 577-3836
kolbenschlag@umass.edu
Gary is the primary technician for: Transit, Parking. Enviromental Health and Safety, Controllers, Procurement, Design and Construction Management, and Campus Planning.
Nadeau, Jennifer
Desktop Support Specialist
Ph: (413) 545-1956
jlnadeau-af@admin.umass.edu
Jennifer is a user support technician for A&F. She is a graduate of the UMASS anthropology department but continues to work in IT. She is a blocker for Western Mass Roller Derby where she takes out her frustrations on other able bodied athletes. In her spare time, she also plays the bass guitar and cuddles dogs she finds out in public (both known and unknown).
O'Neill, Steven
Desktop Support Specialist
Ph: (413) 545-1956
stevenoneill@umass.edu
Steve is a technician in the Administration and Finance User Support Services division.
Roy, Travis
Server Operations Manager
Ph: (413) 545-0735
tcroy@admin.umass.edu
Travis is a senior systems analyst and the A&F Systems server staff manager. His team creates automation and centralization of security and configurations for both clients and servers. Travis has a background in multimedia production. When not at work, Travis can be found spending time with his kids or playing music.
Seaver, Takuya
Student Technician
Ph: (413) 545-1956
tseaver-af@umass.edu
Takuya (TK) is a student technician in the Administration and Finance User Support Services division.
Sonier, Mark
Desktop Support Specialist
Ph: (413) 545-1956
msonier@umass.edu
Mark is a technician in the Administration and Finance User Support Services division.
Tatro, Matt
IT Systems Analyst
Ph: (413) 545-2126
mtatro@umass.edu
Matt Tatro works as a server administrator and business analyst. He is a 2014 graduate from Worcester Polytechnic Institute. Matt has been part of the team for a few summers during education before becoming a more permanent worker here on campus. Matt enjoys working with clients and solving problems both with and for our UMass peers; as well as help manage other components like software patching and application management.
Trask, Maxwell
Desktop Support Specialist
Ph: (413) 545-6552
mtrask@umass.edu
Maxwell “Muscles” Trask is a Desktop Support Technician for AFIT, where he’s worked since he was a wee freshman in 2013. Now a graduate of the Mathematics department at UMass, Max has finally joined full-time staff as a field technician. Academically, his main interests are number theory and abstract algebra, particularly as they relate to cryptography. Outside of school and work, he can most likely be found playing far too much pinball at the Hangar.
Truong, Enya
Student Technician
Ph: (413) 545-1956
etruong-af@umass.edu
Enya is a student technician in the Administration and Finance User Support Services division.
Wangdu, Phurbu
IT Compliance Field Technician
Ph: (413) 545-6507
pwangdu@admin.umass.edu
Wang is an IT Compliance Analyst on the A&F IT server team, and provides IT Compliance and Desktop Security support. He enjoys helping our users and working with our many department data administrators and delegates to make sure our information access and controls are in place. He likes good humor when not working, and being with friends outside of work.
Zichichi, Paul
Desktop Support Specialist
Ph: (413) 545-1956
pjzichichi@umass.edu
Paul (PJ) is a technician in the Administration and Finance User Support Services division.