A&F Helpdesk Staff

The A&F Helpdesk staff is happy to serve you...

Alexander, Holly
User Support Operations Manager
Ph: (413) 545-1956
hollya@umass.edu
Holly Alexander is the User Support Operations Manager for A&F systems. She and her team support technology for A&F departments both on and off the Amherst campus, and enjoy the variety of interesting implementations and projects happening in A&F. Holly loves finding creative solutions to technical and workflow problems, and helping departments use technology to improve their work processes. Holly is currently pursuing a degree in IT Project Management from Boston University.
Brown, Timothy
Student Technician
Ph: (413) 545 4627
tpbrown-af@umass.edu
Timothy Brown is a student technician in the Administration and Finance User Support Services division.
Conway, Scott
Desktop Support Specialist
Ph: (413) 545-2327
scottc@umass.edu
Scott is a technician in the Administration and Finance User Support Services division.
Dow, Mark
Student Technician
Ph: (413) 545-1956
mdow-af@umass.edu
Mark is a sophomore computer science major who works as a student technician in the Administration and Finance User Support Services division.
Gosselin, Jean (Jay)
User Support Supervisor/Assistant Manager
Ph: (413) 577-1727
jjgossel@admin.umass.edu
Jay is our user services Supervisor/Assistant Manager and primary contact for Physical Plant, Facilities and Campus Services, Central Heating Plant, and Auxiliary Services.
Horr, Peter
Desktop Support Specialist
Ph: (413) 577-5323
horr@uhs.umass.edu
Peter is a technician in the Administration and Finance User Support Services division.
Kolbenschlag, Gary
Junior IT Systems Analyst
Ph: (413) 577-3836
kolbenschlag@umass.edu
Gary is the primary technician for: Transit, Parking. Enviromental Health and Safety, Controllers, Procurement, Design and Construction Management, and Campus Planning.
Nadeau, Jennifer
Desktop Support Specialist
Ph: (413) 545-1956
jlnadeau-af@admin.umass.edu
Jennifer is a user support technician for A&F. She is a graduate of the UMASS anthropology department but continues to work in IT. She is a blocker for Western Mass Roller Derby where she takes out her frustrations on other able bodied athletes. In her spare time, she also plays the bass guitar and cuddles dogs she finds out in public (both known and unknown). http://www.westernmarollerderby.com/
Odiah, Marcus
Student Technician
Ph: (413) 545-1956
modiah-af@umass.edu
Marcus Odiah is a student technician in the Administration and Finance User Support Services division.
Peters, Andrew
Student Technician
Ph: (413) 545-1956
andrpeters-af@umass.edu
Andrew is a student technician in the Administration and Finance User Support Services division.
Roy, Travis
Server Operations Manager
Ph: (413) 545-0735
tcroy@admin.umass.edu
Travis is a senior systems analyst and the A&F Systems server staff manager. His team creates automation and centralization of security and configurations for both clients and servers. Travis has a background in multimedia production. When not at work, Travis can be found spending time with his kids or playing music.
Sonier, Mark
Desktop Support Specialist
Ph: (413) 545-1956
msonier@umass.edu
Mark is a technician in the Administration and Finance User Support Services division.
Tatro, Matt
Junior IT Systems Analyst
Ph: (413) 545-2126
mtatro@umass.edu
Matt Tatro works as a desktop and server technician. He is a 2014 graduate from Worcester Polytechnic Institute. Matt has been part of the team for many summers before becoming a more permanent worker here on campus. Matt enjoys working with clients and solving problems both with and for our UMass peers, and help manage other components like software patching and application management.
Trask, Maxwell
Student Technician
Ph: (413) 545-1956
mtrask@umass.edu
Maxwell Trask, or "Muscles" as he is more commonly known, is a Computer Science and Mathematics major in the class of 2016. He is originally from scenic Cape Cod, but relocated to Amherst in the pursuit of knowledge, love, and providing cutting-edge customer support. His hobbies include classical opera, long walks on the beach, and extreme neo-urban hang gliding. When not in the office, Muscles can most often be found at the Recreation Center, "getting huge" with his colleague, Andy "Andy" Xie. His strengths are public relations, repairing swipe readers, and his biceps: his weakness, bullets. If you've got a computer problem, Muscles can take care of it.
Vaz, Corey
Desktop Support Specialist
Ph: (413) 545-1956
cvaz@umass.edu
Corey is a technician in the Administration and Finance User Support Services division.
Wangdu, Phurbu
IT Compliance Field Technician
Ph: (413) 545-6507
pwangdu@admin.umass.edu
Wang is an IT Compliance Specialist in A&F IT and provides IT Compliance and Desktop Security support. He loves recycling plastic bags and cardboard boxes. Wang is multilingual and loves sharing stories with his co-workers.
Zichichi, Paul
Desktop Support Specialist
Ph: (413) 545-1956
pjzichichi@umass.edu
Paul (PJ) is a technician in the Administration and Finance User Support Services division.